Sign in

Supply Chain, Leadership, Customer Service, Planning

Fort Myers, FL
March 20, 2018

Contact this candidate


Diana Graulich

**** ***** ***. **** *****: 305-***-****

Cape Coral, FL 33904 Email:


Supply Chain Operations Customer Success Planning

Seasoned professional with expertise in all facets of customer service and supply chain processes, planning, managing and executing multiple events. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions with recently acquired business certification in Business intelligence and Supply Chain Professional. Highly organized and keenly attentive to details. Demonstrated ability to manage multiple projects within stressful situations, tight budgets, and deadlines. Proficient in Microsoft Office.

Areas of Expertise

Analytical Thinker

Supply Chain Management

Crisis Management

Solutions Oriented

Conceptual Development

Business Intelligence

Great Communications Skills

Ethical & Honest

Analyze Next Steps

Business Development

Detailed Oriented

Oversee all Phases of Projects

Process Development

Team Player

Extremely Creative


Focus under Pressure

Strategic Planning

Project Management

Inventory & distribution

Demonstrated Leadership

Key Skills Assessment

Strategic Key Accounts Performance – Support over 100 clients with targeted resources to ensure success with supply chain initiatives.

Strategic Key Accounts Performance – Ranked #3 Global Leadership Client Manager for 2017 with 92% client retention.

Strategic Key Accounts Performance – Managed over 100 new product transitions and/or eliminations on time and resulting in more than $200 million dollars in savings to the BURGER KING® System.

Strategic Key Accounts Performance - Developed initial web-based reporting system for tracking distributor inventory and sales resulting in faster decision-making.

Professional Experience

GARTNER, Ft. Myers, FL 2015 - Present

Leadership Client Manager, Supply Chain


Teams with the Leadership Partner to drive value to all clients.

Manages client requests to provide a concierge level of service

Brokers all research requests for assigned clients

Develops a plan with the client to address their business challenges

Jointly responsible with Leadership Partners to ensure client satisfaction, client retention and management of member events.

Strategically partners with Sales and Leadership Partners to grow these clients

RESTURANT SERVICES, Miami, FL 1999 – 2015

Promotion Planning Manager


Responsible for analyzing local and national market forecasts and executing inventory deployment based on that analysis.

Responsible for analysis of inventory risk at suppliers and distribution centers and propose plans for resolution.

Responsible for organizing launches on new promotional products on national level.

Manage projects and serve as primary liaison between distribution and multiple internal groups to ensure clarity of goals and quality as well as adherence to deadlines.

Communicate with suppliers, distributors, employees and other individuals to answer questions and explain information.

Analyze and interpret trends in distributor inventory and sales data as possible clue on improvement.

Documented process flows and developed requirements for functional improvements and enhancements.

Provide weekly reports on inventory or project status during weekly meeting with purchasing team and top executives.

Created solution in various areas including inventory, sales reporting and distribution that resulted into systems improvement and streamlined processes.

Conduct bi-monthly conference calls with distribution network that consist of 27 centers across the U.S that resulted distribution improvement across the entire network.


Associate in Arts: Elementary Education, Miami Dade College, Miami, FL

BBA: Business Administration, Florida International University, Miami, FL (In Progress)

Master Certification: Business Intelligence, Villanova University Online, Miami, FL 2014

Certified Supply Chain Professional (CSCP), APICS, Miami, FL 2012

Professional Affiliations

American Production and Inventory Control Society (APICS)

Contact this candidate