Cape Coral, FL 33904 Email: email@example.com
Supply Chain Operations Customer Success Planning
Seasoned professional with expertise in all facets of customer service and supply chain processes, planning, managing and executing multiple events. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions with recently acquired business certification in Business intelligence and Supply Chain Professional. Highly organized and keenly attentive to details. Demonstrated ability to manage multiple projects within stressful situations, tight budgets, and deadlines. Proficient in Microsoft Office.
Areas of Expertise
Supply Chain Management
Great Communications Skills
Ethical & Honest
Analyze Next Steps
Oversee all Phases of Projects
Focus under Pressure
Inventory & distribution
Key Skills Assessment
Strategic Key Accounts Performance – Support over 100 clients with targeted resources to ensure success with supply chain initiatives.
Strategic Key Accounts Performance – Ranked #3 Global Leadership Client Manager for 2017 with 92% client retention.
Strategic Key Accounts Performance – Managed over 100 new product transitions and/or eliminations on time and resulting in more than $200 million dollars in savings to the BURGER KING® System.
Strategic Key Accounts Performance - Developed initial web-based reporting system for tracking distributor inventory and sales resulting in faster decision-making.
GARTNER, Ft. Myers, FL 2015 - Present
Leadership Client Manager, Supply Chain
Teams with the Leadership Partner to drive value to all clients.
Manages client requests to provide a concierge level of service
Brokers all research requests for assigned clients
Develops a plan with the client to address their business challenges
Jointly responsible with Leadership Partners to ensure client satisfaction, client retention and management of member events.
Strategically partners with Sales and Leadership Partners to grow these clients
RESTURANT SERVICES, Miami, FL 1999 – 2015
Promotion Planning Manager
Responsible for analyzing local and national market forecasts and executing inventory deployment based on that analysis.
Responsible for analysis of inventory risk at suppliers and distribution centers and propose plans for resolution.
Responsible for organizing launches on new promotional products on national level.
Manage projects and serve as primary liaison between distribution and multiple internal groups to ensure clarity of goals and quality as well as adherence to deadlines.
Communicate with suppliers, distributors, employees and other individuals to answer questions and explain information.
Analyze and interpret trends in distributor inventory and sales data as possible clue on improvement.
Documented process flows and developed requirements for functional improvements and enhancements.
Provide weekly reports on inventory or project status during weekly meeting with purchasing team and top executives.
Created solution in various areas including inventory, sales reporting and distribution that resulted into systems improvement and streamlined processes.
Conduct bi-monthly conference calls with distribution network that consist of 27 centers across the U.S that resulted distribution improvement across the entire network.
Associate in Arts: Elementary Education, Miami Dade College, Miami, FL
BBA: Business Administration, Florida International University, Miami, FL (In Progress)
Master Certification: Business Intelligence, Villanova University Online, Miami, FL 2014
Certified Supply Chain Professional (CSCP), APICS, Miami, FL 2012
American Production and Inventory Control Society (APICS)