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Customer Service Administrative Assistant

Quincy, MA
March 20, 2018

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Lynda Capozzo 502-***-****

* ****** ***., *********, ** 02184


Everett's Auto Parts, Brockton, MA 1/2017 – 9/2017

Scale House Clerk

Purchased vehicles bought over truck scale

Purchased vehicles bought through outside buyers

Maintained legal paperwork to purchase vehicles

Paid customers for vehicles and scrap material

Proofed cash/check log daily

Performed customer calls to generate business

Data entered vehicle information

Cardiovascular Consultants, Phoenix, AZ 11/ 2011 – 3/2016


Verified insurance eligibility for patients seen in office and hospital

Established new patient accounts

Updated demographics for existing accounts for hospitals

Responded to insurance eligibility inquiries from patients

Ran TEMPs twice daily for five hospitals

Ran hospital rounds lists

Batched hospital face sheets

Pulled face sheets and other medical records for hospital portal as well as verify their

insurance via insurance website.

Coordinated with coder to ensure charges are entered on a timely basis for doctors

Ensured the Census Supervisor that the coder received accurate and timely entries

Paradise Valley Unified School District 69, Phoenix, AZ 8/2003 – 8/2011

Para Pro Educator

Worked with K through second-grade students in a main-stream setting with autistic


Assisted student with reading comprehension in Accelerated Reading sessions

Attended Individual Education Program meetings with students and parents

Community Partnership of Southern Arizona 3/1995 – 8/1998

Lead customer representative

Developed/wrote training manual for the newly implemented program for the state’s

behavioral health program (AHCCS)

Trained employees in five other Arizona counties

Supervised four customer service reps

Mass. Rehab, Boston, MA 6/1982 – 2/1995

Administrative assistant

Worked directly with the Director of the Home Health Care Program.

Tracked Case Manager’s and Supervisor’s time sheets for submission for payroll.

Worked closely with the fiscal department ensuring accuracy of contracts within the guide lines of the fiscal department.

Maintained the waiting lists for Part 1, Part 2 and Part 3.

Coordinated with the billing department ensuring that they met timely deadlines of billing of vendors.

Reported to the Director the progress of all vendor contracts, waiting lists progress and case managers home visits.

Technical experience:

Microsoft Excel

Google Sheets


Revere High School, graduated 1982

Stress management classes, 1985

Autism: Physical interaction classes

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