RESUME

OF

Mmaphehello Innocentia Mara

PERSONAL INFORMATION

Identification No.

880**********

Nationality

South African

Gender

Female

Home Language

Sesotho

Other Languages

English, Sesotho and Setswana

Race

Black

Driver’s License

Learners

E-mail address

ac4vcf@r.postjobfree.com

Contact Details

Cell: 073*******

Email: ac4vcf@r.postjobfree.com

Address: unit 33,Lilyfield

Cnr Kiaat and Lever road

Noordwyk

Johannesburg

2001

Personal Statement:

I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals. My present career aim is to grow within the company I will be employed with and the love I have acquired for assisting people is overwhelming. The opportunity to learn new skills and work with new developments is particularly attractive to me.

KEY STRENGTHS / ATTRIBUTES

Focused, flexible, pays attention to detail, creative and dedicated.

Prepared to do whatever it takes in order to reach my goals.

Good listener, good communication skills

Honesty is what I strive for

Being proactive

I make it a priority that I deliver right the first time

EDUCATIONAL QUALIFICATIONS

SCHOLASTIC DETAILS

Thakameso Comprehensive School

HIGHEST GRADE 12 – SENIOR CERTIFICATE

HIGHER EDUCATION

PC Training and Business College

Information Technology :Technical Support, NQF Level 4

TSS Managed Services/ EOH Training Academy

Information Technology: System Support,NQF Level 5

PREVIOUS EMPLOYMENT (1)

Name of Employer

TSS Managed services / EOH IT(Training Academy)

Duration

June 2012 – June 2013

Title

System Support Help desk Trainee

Desktop Technician

Responsibilities

Consulting with clients

Decommissioning desktops

Setting up a LAN (local area network)

Managing of network cables

Assisting with technical desktop problems

Previous employment (2)

Company

Standard Bank Of South Africa

Duration

October 2013 to May 2017

Title

Help desk,General Banking Consultant, accredited in Self-service banking,Card Division,Limits and Authorizations as well as Travel wallet and Secure code

All in a call center environment

Responsibilities

Call center consultant

Consulting with customers(telephonically)

Updating of customer information(systematically)

Delivering on the commitments I make to customers

Educating customers on how to manage their

accounts,improve and preserve their wealth

Maintenance and updating all master lists

Current Employment

Company Discovery Vitality

Duration November 2017 to current

Title Vitality consultant

Responsibilities Introducing Vitality to members, explaining Vitality, Team Vitality, Gym benefit, Vitality Baby, Vitality Rewards and activation of benefit

REFERENCES

REFERENCE 1

REFERENCE 2

REFERENCE 3

REFERENCE 4

Standard Bank, General Banking

Anneline De Beer (Team Leader)

Tel: 010-***-****

Cell:083-***-****

TSS Managed services

Rhulani Ndobe (Mentor)

Tel: 011-***-****

Discovery Vitality

Tshepo Boqo (Team Leader)

Tel: 011

Discovery Vitality

Marvin Mofokeng (Team Leader Coach)

Tel: 011-***-****

DECLARATION

I, Innocentia Mara hereby declare that the above information given is true and correct to the best of my knowledge.

Contact this candidate