Vitality Service Consultant
Resume:
RESUME
OF
Mmaphehello Innocentia Mara
PERSONAL INFORMATION
Identification No.
Nationality
South African
Gender
Female
Home Language
Sesotho
Other Languages
English, Sesotho and Setswana
Race
Black
Driver’s License
Learners
E-mail address
**************@*****.***
Contact Details
Cell: 073*******
Email: **************@*****.***
Address: unit 33,Lilyfield
Cnr Kiaat and Lever road
Noordwyk
Johannesburg
2001
Personal Statement:
I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals. My present career aim is to grow within the company I will be employed with and the love I have acquired for assisting people is overwhelming. The opportunity to learn new skills and work with new developments is particularly attractive to me.
KEY STRENGTHS / ATTRIBUTES
Focused, flexible, pays attention to detail, creative and dedicated.
Prepared to do whatever it takes in order to reach my goals.
Good listener, good communication skills
Honesty is what I strive for
Being proactive
I make it a priority that I deliver right the first time
EDUCATIONAL QUALIFICATIONS
SCHOLASTIC DETAILS
Thakameso Comprehensive School
HIGHEST GRADE 12 – SENIOR CERTIFICATE
HIGHER EDUCATION
PC Training and Business College
Information Technology :Technical Support, NQF Level 4
TSS Managed Services/ EOH Training Academy
Information Technology: System Support,NQF Level 5
PREVIOUS EMPLOYMENT (1)
Name of Employer
TSS Managed services / EOH IT(Training Academy)
Duration
June 2012 – June 2013
Title
System Support Help desk Trainee
Desktop Technician
Responsibilities
Consulting with clients
Decommissioning desktops
Setting up a LAN (local area network)
Managing of network cables
Assisting with technical desktop problems
Previous employment (2)
Company
Standard Bank Of South Africa
Duration
October 2013 to May 2017
Title
Help desk,General Banking Consultant, accredited in Self-service banking,Card Division,Limits and Authorizations as well as Travel wallet and Secure code
All in a call center environment
Responsibilities
Call center consultant
Consulting with customers(telephonically)
Updating of customer information(systematically)
Delivering on the commitments I make to customers
Educating customers on how to manage their
accounts,improve and preserve their wealth
Maintenance and updating all master lists
Current Employment
Company Discovery Vitality
Duration November 2017 to current
Title Vitality consultant
Responsibilities Introducing Vitality to members, explaining Vitality, Team Vitality, Gym benefit, Vitality Baby, Vitality Rewards and activation of benefit
REFERENCES
REFERENCE 1
REFERENCE 2
REFERENCE 3
REFERENCE 4
Standard Bank, General Banking
Anneline De Beer (Team Leader)
Tel: 010-***-****
Cell:083-***-****
TSS Managed services
Rhulani Ndobe (Mentor)
Tel: 011-***-****
Discovery Vitality
Tshepo Boqo (Team Leader)
Tel: 011
Discovery Vitality
Marvin Mofokeng (Team Leader Coach)
Tel: 011-***-****
DECLARATION
I, Innocentia Mara hereby declare that the above information given is true and correct to the best of my knowledge.
Contact this candidate