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Manager Engineer

Location:
Al Ahmadi Governorate, Kuwait
Salary:
650
Posted:
March 22, 2018

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Resume:

Reynaldo M. Merelos

ac4v8y@r.postjobfree.com +965-******** viber:98729551 whatsapp:98729551

Career Objective

A highly driven IT Professional with CISSP, Cyber Security, CISCO and Microsoft Certification seeking a position where I may contribute exceptional system analysis, information technology, managing and technical support expertise for the progress of a leading multi-national organization.

Leadership

Able to provide strong effective leadership and mentorship to the multisite IT support team by fostering a culture of professional development service and continuous improvement regularly monitor and asses performance of direct reports to provide constructive feedback and highlights development needs

Academic Background

Degree / Professional Certification Courses Attended

Certified Information Systems Security Professional

Penetration Testing and Ethical Hacking Using Kali Linux

Web Application Penetration Testing

Corporate Cyber Security Management

Incident Response and Advanced Forensics

Malware Analysis and Reverse Engineering

PCI / DSS

Microsoft Certified System Engineer

Cisco Certified Network Professional– CCNP

Bachelor of Science in Computer Engineering

Experience

Cyber Security Specialist

PHITELCO Oct 1, 201 6– Sept 1, 2017

Duties & Responsibilities

Perform Internet penetration testing (black box / White box testing and code review (manual and automated)- security lab fixed and virtual assets design for different LAN / WAN architectures - Use testing tools as NetBios scanning network pinging and testing packet crafting and analyzing port scanning for vulnerability assessment.

Perform analysis and testing to verify the strengths and Wekaness of Web Application and Web Services.

Perform analysis and testing and verify the strengths and weaknesses of a variety of operations systems, network devices web application and security architectures. assist with the development of remediation services for identified findings. Customize operate audit and maintain security related tools and applications.

Develop and maintain an ongoing risk assessment program.

Build compliance in all areas of information security in the company

Ensure information security policy and procedures are enforced across the company.

Drive remediation (based on audits, vulnerability scans and penetration tests)

Documents and update Security processes as needed.

Define implement and maintain corporate security policy.

Governance and compliance implement company security framework, principles, policies and standards.

Research security trends and current practice recommending new initiative and approaches

Lead Network Security Specialist

Diamond Concierge Company, Kuwait Sept 1, 2013 – Sept 2016

Duties & Responsibilities

Install and manage the IT infrastructure for the regional offices as decided by the management.

Monitor and maintain Firewall, IDS SNORT log file in the company.

Implement IT Policy rules in the company like password security, Data Security, Physical Access policy, VPN and Firewall policy.

Ensure continuity of IT Security operations by implementing and maintaining adequate backup and recovery processes.

Work closely with HO IT operations team to ensure adherence to central IT policies and procedures.

Create and manage regional IT budgets.

Responsible for accessing new hardware requirements and coordinating the procurement processes & performing vendor management.

Ensure Anti-Virus update management for end user devices.

Conduct database administrative tasks.

Ensure adherence to the Support escalation matrix and responsible for the helpdesk tickets raised from the regional offices.

Provide IT support for the other remote branch.

Ensure security of all confidential information.

Network Operation Center – Supervisor

Tarasul Telecom, Kuwait June 1, 2009 till Dec 30, 2011

Duties & Responsibilities

Responsible for Monitoring and ensuring network quality and reliability by proactively correcting network faults.

Monitoring IDIRECT/NSS6&NSS7 VSAT connectivity in all remote sites outside Kuwait.

Knowledge in VSAT installation Dish cross poll LNB, BUC, Feed horn.

Configuring VSAT connectivity like IPR/DVB/DVBS2, Com tech Modem and Router.

Monitoring sites using MRTG, Packet shaper for QOS, What’s up gold monitoring tools.

Supervise all Network operations Center agents by assigning task, schedule, and daily proper turnover of the troubleshooting reports.

Manage daily troubleshooting problems to the entire remote site by using online chat.

Communicate to New Skies Satellite NOC for activation for new remote sites.

IT & Telecommunications Engineer

Mena Business Services - Kuwait Feb 03,08 April 15, 09

Duties & Responsibilities

Development of Call Flows on IVR for various clients.

Maintaining the IVR infrastructure.

Network Management included a Cisco Switches/ Cisco Routers/Cisco Firewall..

.Maintain Domain Controller and DHCP Server and Antivirus Server

Maintain Nortel Contact Center Manager Server (CCMS)

Maintain Nortel Contact Center Manager Server (CCMM)

Maintain Nortel Contact Center Recording Server (NCCR)

Provide Real Time Monitoring configuration for call center

ACD configuration based on client requirements...

Coordination with Client IT representatives for projects implementation.

Define and manage IT policies.

Telecommunications Engineer

July 2003 – Jan 30,2008

Commercial Bank of Kuwait – Kuwait

Duties & Responsibilities

Manage Cisco Call Manager, Administration and IVR Administration.

Manage LAN/WAN connectivity, E1's and all communications on Cisco Devices

Manage Call Center connected to IVR, Call Manager and ININ Database

Manage IP Phones, Models 7910, 7912, 7940, 7960 Series

Manage routing and switching,

Installation of the Interactive Voice Response on Interactive Intelligence, employing the use of Cisco voice gateways like the Cisco VG200 and the Cisco ATA

Manage implementation of Cisco IP phones at the bank, assist in the setup of the centralized administrative software, the Cisco Call manager and actively administer the call manager

Manage Linux red hat server for DHCP, Authentication services (radius).

Check and ensure file system integrity for proper operations.

Create user profiles and implement policy on security across the system.

SKILLS AND COMPETENCIES

Strong IT skills and knowledge including hardware, software and networks

Meticulous attention to detail

Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems

A forensic approach to challenges

A deep understanding of how hackers work and ability to keep up with the fast pace of change in the criminal cyber-underworld

Ability to seek out vulnerabilities in IT infrastructures

EXCELLENT REFERENCES ARE PROVIDED UPON REQUEST.



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