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Calendar Management Solution Focused Executive Support
A personable, detail-oriented administrative assistant highly regarded for providing exceptional executive-level administrative support, ensuring projects are completed on time and with extreme confidentiality. Known for outstanding accuracy and organization with the ability to perform travel logistics, project management, invoicing, file management and correspondence while creating a warm, welcoming environment for clients. Respected for relieving executives of managing their busy schedules by organizing their calendars, liaising with clients, preparing documentation and planning meetings and events. Out-of-the-box, analytic thinker known for strategically organizing a heavy workload to streamline processes that maximize efficiency.
JESS WARREN VIRTUAL BUSINESS CONSULTANT PHILADELPHIA, PA 2018 – PRESENT
Creating and managing invoices, letters, reports and financial statements using various software, including Microsoft Office.
Provide excellent customer service to all customers while considering client input for future ideas.
Established and launched a successful business providing exceptional administrative services to a variety of prestigious clients including small business owners and entrepreneurs.
Delivered outstanding administrative support, email management, customer support services and document management for clients, boosting client retention by 15%.
PHILADELPHIA DEPARTMENT OF PRISONS PHILADELPHIA, PA 2013 – PRESENT
Administrative Technician: 2015 -Present
Evaluated complex data/information to ensure strict adherence to all applicable policy and procedures.
Served as a liaison between city employees, officials, community organizations and the general public to build strong lines of communication for optimal success.
Supported members of the executive team by promptly and accurately fulfilling administrative and business needs.
Provided comprehensive administrative support and assistance to an executive staff member including compiling and preparing detailed statistical and narrative reports, modifying databases and spreadsheets and creating memorandums and other documents to assure smooth and efficient operations.
Created and discussed strategic recommendations with executive staff members based on report findings to drive continuous organizational improvements.
Improved office efficiency by implementing an electronic filing system resulting in additional time-saving measures.
Secretary: 2013 – 2015
Prepared and produced accurate reports, meeting minutes and documents including monthly reports for distribution to the Board of Trustees.
Maintained a detailed database to enhance organizational efforts.
Developed a filing system to increase the ability to retain and recover documents, reports, and records.
Managed a detailed calendar in order to schedule and coordinate meetings and appointments, boosting operational efficiency by 19%.
Retained a professional manner when handling all incoming correspondence, elevating customer service ratings by 26%.
Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
5TH STREET REVITALIZATION PROJECT PHILADELPHIA, PA 2012 – 2013
Assisted in preparing, assessing and editing key quarterly and annual reports for review by upper management.
5th Street Revitalization Project, Operations Manager – Continued
Provided the necessary resources to all company leaders ensuring a safe, productive and efficient working environment.
Coordinated and conducted extensive research to identify a variety of potential funding opportunities for supporting non-profit organizations, generating $20k in funds.
Saved the organization $15k by meticulously managing all P&L responsibilities, identifying opportunities to cut costs.
Optimized revenue by developing cost-reduction activities via efficient supplier development and resourcing.
PHILADELPHIA POLICE DEPARTMENT PHILADELPHIA, PA 2008 – 2013
School Crossing Guard
Maintained vigilance in directing and protecting children during school starting and ending times.
Delivered full instruction to younger children on crossing rules and precaution to ensure their complete safety.
Administered exceptional support by directing and controlling the movement of school-age children at traffic intersections, utilizing hand signals, signs and flags to monitor traffic.
Managed traffic at school crosswalks to ensure safe crossing for a diverse range of school children.
Built and maintained strong relationships with children and the public, promptly reporting concerns to school management.
DEPARTMENT OF COMMERCE, US CENSUS BUREAU PHILADELPHIA, PA 2010
Production/Quality Control Enumerator
Organized and conducted initial interviews with respondents for the 2010 census while sustaining a friendly demeanor.
Thoroughly explained the objectives of surveys and their procedures to individuals to be interviewed.
Audited work completed by production enumerators for accuracy, decreasing errors by 80%.
Thoroughly reviewed numerous surveys for completeness and accuracy in addition to completing key census questionnaires.
Strictly complied with all accuracy standards while maintaining extremely high production rates.
NEHEMIAH FINANCIAL SERVICES, INC. PHILADELPHIA, PA 2006 – 2008
Consulted with new and existing clients seeking to refinance/purchase commercial property, assisting clients in obtaining loans consistent with their budgetary goals.
Established and maintained productive relationships with realtors and other referral sources to boost the client base by 10%.
Developed and implemented innovative strategies for generating and establishing small to medium size business, manufacturing $1M in revenues in 10 months.
Managed the entire loan process from start to close while administering the highest level of customer service, elevating client retention by 20%.
Delivered excellent customer support by offering creative financing for special circumstances, generating $500k in additional revenues.
Virginia Union University, Richmond, VA – Bachelor of Arts in Journalism
Microsoft Office: Word, Excel, PowerPoint, Outlook, Google Sheets, Google Docs, Google Calendar, Canva
30 Days of Less to Virtual Assistant Success Certification
American Society of Administrative Professional
Virtual Assistant Networking Association
Detailed Professional References Available Upon Request