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Project Manager Management

Medford, MA
March 22, 2018

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Paul F. Russo, PMP

one Tamar Drive, Medford, MA. 02155

[H] 781-***-**** [C] 781-***-****

PMI Certified Project Management Professional (PMP)

Summary: Results-oriented, with over twenty years of experience guiding teams through projects in new business applications development, system enhancements, IT and Telecommunications LAN/WAN infrastructure technology. Confidently directs large-scale, cross-functional projects. Experience applying project management methodologies and best practices in Manufacturing, Financial, Healthcare, Insurance and Retail Industries using Agile and Waterfall methodologies. Areas of expertise include:


Systems Installation

Process Improvement

Data Center Relocations

Facility Upgrades/Relocations

Network Infrastructure

Identity/Access Management

Internet/Intranet/Web Technology



Saved $3.0M through a review and negotiation of data service fees, contracts and invoice control processes.

Saved $3.2M by instituting enterprise-wide, network configuration solutions to meet current and future data delivery requirements.

Reduced vendor costs by $1.5M following the development of a cooperative information-sharing data delivery system between business units.

Instituted cost reduction solutions through the value engineering techniques and creative strategies, generating $6.5M in revenue in the first year as well as a 15% increase in cash flow resulting from reduced product and support costs.


Prepare Business Cases, documented project objectives, business requirements, projected budgets and Return on Investments for new project approvals.

Prepare RFP’s and Verified operational and performance specifications against business requirements. Submitted detail reports on overall performance and provided recommendations for vendor selection or purchase.

Define project scope and requirements and managed customer expectations.

Effectively plan, organize, and execute projects of varying complexity, delivering them within specified timeframes and budgets, utilizing the accepted project management methodology.

Partner with business unit customers in the planning, negotiation, development, installation, testing, and maintenance of high-quality, effective technology applications.

Prioritize Infrastructure upgrades, Infrastructure and Application Data Center relocations to meet business requirements; communicate issues to Management, Sponsors and Stakeholders.

Provide minimal customer impact and 0% downtime during implementations.

Implement creative solutions to challenging problems to meet project deliverables.

Lead project teams to adhere to published critical path schedules to complete project on time and within budget.

Performed due diligence, risk analysis and mitigation and coordinated all development, implementation, test and problem resolution activities.

Analyze service impact. Determine service and support requirements. Work with internal departments to ensure business services can support offerings.

Manage Vendors and Suppliers

Professional Experience

Ahold USA - IT Project Manager

Quincy, Massachusetts - 2/17 – 7/17

Contracted to finish a Data Center Consolidation Project Consisting of Server Consolidations from Physical to Virtual. Performed feasibility assessments on relocating their Web Center Services and Storage Repository from separate shared Data Centers to their internal Data Center in Greenville, South Carolina. Identified Infrastructure requirements, Costs, Resources and time to complete.

Worked with the Engineering and Architecture Team to establish a Big Data Azure Cloud Proof of Concept initiative.

Liberty Mutual - IT Project Manager

Portsmouth, New Hampshire - 11/15 – 4/16

Managed DBaaS (Database as a Service) storage improvement and migration – Upgraded the Internal Cloud storage to improve performance by adding high performance storage (flash storage) and migrated large applications to create reliable, fast IO over to the DBaaS infrastructure in multiple data centers. Utilized DB2, Oracle and SQL.

Managed a uCMDB upgrade (Universal Configuration Mgmt. Database). Managed the application and infrastructure discovery. Upgrade the script on the over 5000 UNIX servers to date to include new commands to perform the uCMDB Discovery. Upgraded the build package for all new UNIX servers being built. Successfully ran the uCMDB Job for Application and Infrastructure discovery – to identify what applications were running on all server, and where.

Gunther Management Console Project– Vendor Control Server (stand-alone Windows Server) –moved it to their Liberty Cloud VM environment in their data centers. Provided access to their print finishing centers at two other facilities. Provided Vendor VPN/remote access to their console to perform support, updates, and troubleshooting. Set up fail-over from one data center to the other.

Managed configuration of Salesforce Application in Latin America for SSO (Single-Sign-On Configuration). Set up logins for Liberty Mutual employees to allow access to the application for users on or off the Liberty Mutual network using their local Liberty Mutual ID and password. Set up webpages for 4 different environments (Development, Test, UAT & Production) using SiteMinder for SAML 2.0 for User authentication, security, and security controls (Access control/Process control).

Sharepoint DPM (Data Protection Manager) Expansion Project – Validated a supportable version of the DPM Software from Microsoft. Expand the DPM SharePoint backup software infrastructure to support moving the servers to the internal network, and provide item- level recovery for SharePoint applications in multiple data centers.

Migrated the Out of Band Server Management Connections from a Cisco Catalyst switch to a Nexus switch. Separated the management connections from the data connections, verified all server connections in multiple data centers.

Liberty Specialty Markets (LSM) Remote access - Built and provided remote access to their Citrix XenApp desktop environment including Disaster Recovery from user personal devices or Liberty Mutual distributed devices in the UK.

PAREXEL Informatics - IT Project Manager

Billerica, Massachusetts - 4/12 – 9/15

Managed the Hosted IMPACT and GxP Product Infrastructure and Upgrades for PAREXEL Informatics clients.

Established a process with the Business Units, Global Hosting and the Database Management group to Support and Track all new Client Impact Hosting Environments and Upgrades.

Performed server upgrades and consolidation projects for Global Hosting Services including Oracle Server Consolidation and Database Upgrades, Stratus Server Replacement from physical to virtual servers and database migrations, VMware 4.1 and 5.1 Upgrades and Virtual Computing System including setup of Disaster Recovery sites.

Coordinate and drive GxP Software development, testing and Go Live activities between all Business Units. Also, Managed the Validation and Release of new Electronic Data Capture software upgrades.

Managed the Consolidation and Relocation of Data Center from UK to Billerica and Berlin. Managed the Implementation of a Central Shared Internal Cloud Storage facility to consolidate ballooning storage costs with access by PAREXEL user’s world wide.

Worked on a new Provisioning Model for EDC Hosting Infrastructure to reduce the quantity of systems and reduce Provisioning from weeks to days.

John Hancock Financial Services (Contract) - Project Manager

Boston, Massachusetts - 9/11 – 3/12

Managed multiple shared infrastructure server upgrades and consolidation projects for Development, Test, Staging and Production environments reducing twenty (20) physical servers to eleven (11) physical and virtual server combinations. Upgrades include Oracle 11g, Windows 2003, SQL 2008, Websphere 6.1 and Application Servers.

Coordinate and drive all development, testing and Go Live activities between all Business Units. Also, Managed the Implementation of new software releases and setup 3rd Party Vendor Access to Business Applications.

BJ’s Wholesale Club - Sr. Project Manager

Westborough, Massachusetts - 7/07 – 7/11

Managed Company Office relocation from Natick to Westborough. Worked with all departments to plan and carryout each Departments relocation efforts. Built out internal networks and phone system. Moved all Personal Computers and Printers. Managed all Vendors (Movers, Contractors, etc.) to complete relocation as scheduled.

Program Manager for Enterprise Wide, 5 year Lifecycle Management Plan to upgrade the infrastructure and software for the home office, clubs, distribution centers and data center. This included the implementation of a new network infrastructure required for network segmentation for maintaining all Security, Sarbanes Oxley (SOX) and Payment Card Industry (PCI) Standards. Devices included PC’s, Printers, Registers, Self Checkout Lanes, Scales, Servers, Wired and Wireless Network Hardware as well as managed the implementation of an Enterprise Wide Satellite backup Network for Disaster recovery.

Received a special commendation and bonus for work on the Security, SOX and PCI Implementation effort.

Managed the complete upgrade of the Manhattan Open Systems WMS implementations for Warehouse Management and Inventory Control System at all BJ’s Distribution Centers .

Staples, Inc. (Contract) - Project Manager

Framingham, Massachusetts - 1/07 – 7/07

Returned to Staples to complete the Copy Center Reconstruction Infrastructure and equipment upgrade project in the remaining 650 Staples stores throughout the country with minimal impact to store operations.

Project was completed ahead of schedule and within budget guidelines for 2007 store schedule (see Staples Position below also).

DentaQuest, Inc. (Contract) - Sr. Project Manager

Charlestown, Massachusetts - 6/06 – 12/06

Managed IT Development and Network Infrastructure projects concurrently and demonstrated Project Management Best Practices, as defined by the Project Management Institute (PMI), throughout all Phases of the project life cycle.

Staples, Inc. (Contract) - Project Manager

Framingham, Massachusetts - 1/06 - 6/06

Provide project management for a ten million dollar Copy Center reconstruction Infrastructure and equipment upgrade project in 1300 Staples Store throughout the country with minimal impact to store operations.

Completed first half of the Chain 6 months ahead of schedule and within budget guidelines for 2006 store schedule.

Fidelity Investments (Contract) - Systems Project Manager

Merrimack, New Hampshire - 7/05- 12/05

Coordinated the development of new System and process for Identity and Access Management including workflows for automatic approvals based on roles/responsibilities for systems and application access.

Lead test planning and simulations of new processes to clarify the role for product functionality.

Lead authentication, security, and security controls (Access control/Process control).

State Street Corporation (SSGA) - (Contract) - Sr. Project Manager

Boston, Massachusetts - 7/04-7/05

Provide project management services and support for several FIX application migration projects and managed the migration of 130 national and international customer sites from several existing vendor networks to MCI to meet corporate goals and improve customer satisfaction.

EquiServe (Contract) - Project Manager

Canton, Massachusetts - 2003-2004

Relocated print mail operations from an outsourced facility in Connecticut, to an in-house facility in Edison, New Jersey and modified all routing software to print to new facility.

Transferred and tracked print stock inventory and reduce waste by 25%. Provided quality improvements to overall process and reduced rejects and rework by 20% while maintaining all print mail operations without interruption throughout the project life cycle.

Fidelity Investments - Sr. Technical Project Manager

Boston, Massachusetts - 1994-2002

Successfully managed projects including several office, datacenter and trading floor construction renovations and relocations, product upgrades and release, IT, telecommunications, IVR and network infrastructure, firewall architecture and deployment, product development/rollout, teleconferencing, voice and video, security and other system integration and conversion projects.

Designed and managed a project for implementing a new enterprise-wide Fidelity Security Access and Monitoring System as well as providing Vendor Management for all Market Data Services network communications connectivity requirements for trading applications from providers like Bloomberg, Reuters, Bridge, S&P, Radianz, Macgregor, Sungard, Thompson, Dow Jones, NASDAQ, and SIAC.

Data General Corporation (EMC) Project Engineer

Westborough, Massachusetts - 1992-1994

Evaluate potential new product offerings. Communicate recommendations for resale, including those offered by business partners and third party manufacturers of telecommunications and networking products.

Coordinate with all departments to ensure viable plans were in place for training, logistics, call management and problem escalations. Managed products through release.

Tracked all problems and collaborated with Vendors to proactively resolve all issues in a timely manner.


BJ’s Wholesale Club – Leadership Training Program

Boston University - PMI - Project Management Masters Certificate

Boston University - PMI - Project Management Certificate

Northeastern University - Engineering and Management

Control Data Institute – Electrical Engineering Technology

University Southern Mississippi – Electrical Engineering

Military: United States Navy - Veteran - Honorable Discharge

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