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Customer Service Manager

Las Vegas, NV
March 21, 2018

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Beatrice Samora

**** ******** **

Las Vegas, NV *9108



My goal in life is to be a productive and compassionate citizen, to work hard, honest and Move up consistently in my career. I am a very sociable and outgoing person and I wish to obtain a career in which I can utilize these traits as well as acquire new skills Skills

• Customer support experience. • Auditing and bookkeeping experience. • Event scheduling and coordination experience. • Computer skills – Microsoft powerpoint presentation. • word document preparation, Application installation and troubleshooting. • Food/drink preparation and serving. • Very organized and neat. • Great social skills – Charismatic, friendly, outgoing and good on teams. • Fast learner and encourages constructive criticism. • Ambitious and determined to meet goals and carry out plans • Determined to be prompt and meet deadlines • Able to work well independently • Typing speed of 40 WPM Cover Letter

I am very interested in the opportunity for employment with your company as a server/host. I’m a hardworking, self-motivated individual, who’s enthusiastic, and eager to succeed. I am confident in myself and feel that I am capable of learning quickly and would have a positive impact on the team at your company. I am looking for a fast paced working environment, one in which will allow me to utilize and increase my skills, which I feel your company can provide. My previous work experience has supplied me knowledge that can be effectively applied to the retail sector. I am a proficient user in Microsoft XL, word, powerpoint, and office. Fluent skills of these programs were necessary during my work in administrative assistance. My work history has helped me in grow in many ways. I have the ability to work independently and find a way to be creative while problem solving, and having great confidence in myself while doing so. I have been put in fast paced high stress and dynamic situations and I work very well under pressure. As an employee in the restaurant industry I have learned the value of excellent communication and customer service. These skills directly correlate to the retail industry. Going forward, I feel my background and personality and determination are suitable for employment within your company. I take pride in myself and the work I do, whether it be a small task or a goal I have set for myself. I hope for the opportunity to grow my professional career in your company as I am very confident that I can succeed as a team member in your company.



09/02/2017- Present

Push Live Innovation - Call Center Representative

● Obtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Preserves and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Achieves sales and organization mission by completing related results as needed.


Olive Garden - Server

● Greeted and interacted with guests. Seated guest accordingly, Upsell menu items and give guests recommendations on drinks, desserts, specials etc. Obtained full knowledge of menu items. Prepare and deliver beverages/drink orders. Served hot, fresh food in a timely manner and with an energetic attitude Thorough recording of guest orders; was sure to repeat requests back to guests making sure I have a clear understanding of needs. Tidied up customer waiting area. Met guest service expectations, practiced good safety procedures, business protocol, and proper food handling. Processed customer payments. 09/22/2016-04/01/2017

Sutherland Global Services- Consultant for both Nordstrom Rack & Hautelook/ AT&T Retention

● Answer inbound calls to provide exceptional customer service. This could include responding to inquiries about products and services, processing payments, or performing general account maintenance. As a customer service specialist you must be knowledgeable of current fashion trends. Efficient with time management and multitasking. Punctual and ready to take calls and breaks on scheduled time. Able to maintain a calm and friendly tone while assisting escalated customers/members. Knowledgeable of current procedures and guidelines. Comfortable with utilizing your best judgement in hard situations. Able to fluently speak and type while assisting member. Great at up- products and or services. Has the ability to de-escalate irate customers without the help of a supervisor or manager. Can provide technical troubleshooting tips to customers. Great communication and people skills.



Comfortable with standing for long periods of time Enthusiastic and engaging Neat, clean and professional Appearance. Delivers exceptional customer service Tam Certified Food Handler Safety Certified Great communication and People skills Hard working and reliable Goal orientated Education

School: MORIARTY HIGH SCHOOL Location: MORIARTY, NM Diploma or Degree Received: GED


Food Handler Safety Training –Southern Nevada Health District Techniques of Alcohol Management – TAM of Nevada


Name: Justin Williams Relation: Team Manager at Nordstrom Rack/ Hautelook ( Sutherland Global Services)

Phone: 702-***-****

Name: Dee Dee Lawson Relation: Former coworker at Nordstrom Rack/ Hautelook ( Sutherland Global Services)

Phone: 702-***-****

Name: Tahjanee Tolbert Relation: Former coworker at Neighborhood Walmart Phone:951-***-****

Name: Valerie Thomas Relation: Former Employer at Rainy Day Cafe Phone: 505-***-****

Name: David Garcia Relation: Former Co-worker at Rainy Day Cafe Phone: 575-***-****

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