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Customer Service Front Desk

Huntsville, AL, 35824
March 21, 2018

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Megan clayton

*** ****** **** *** ****, Huntsville, AL 35824 931-***-****


To obtain employment in PBX/ Receptionist Services


Efficient, computer & PBX skills, personable, adaptable to changes in workplace, customer service, responsible, honest, motivated, great with animals, communication skills, multitasker, reliable, good under pressure, problem solver, team player


Front Desk Clerk Fall Creek Falls State Park

June 11, 2012- July 24, 2016

Duties included: making reservations, typing skills, answering multiple phone calls at once, checking in and out guests, providing directions, resolving customer’s needs, communicating with park rangers for emergencies, make use of computer system and changes, encountering stray or hurt animals and having the park rangers rescue and find alternative, safe homes for them

Food Runner Pineapple Willy’s

July 26, 2016- December 1, 2016 (seasonal)

Duties included: conversing with customers, assisting servers, delivering food to correct tables, memorizing each table number, running 2 trays at the same time, on feet for 8 plus hours with no break, worked doubles when staff was low, never dropped a tray

Front Desk Agent/ PBX Operator Sheraton Bay Point Resort

August 5, 2016- February 17, 2018

Duties included: conversing with guests, ale, finding solutions & responding to emergencies quickly & efficiently, patience, problem solving, computer skills, operating a console with up to 4 people on hold at same time, concierge skills, providing directions, making bank drops, being accountable for a $500 cash drawer, taking in money & giving precise change back, giving refunds, accounting skills, PBX skills, making reservations, checking in & out guests, multitasking, helping the Sales department with In-House groups & other issues, communicating effectively with all departments


Motlow State Community College, McMinnville, TN

August 2007- May 2009

GPA: 3.8, Graduated with honors

TN Tech University, Cookeville, TN

August 2009- December 2010

Degree- Associates in Science


Provide great customer service by establishing a positive environment with knowledge of the area to ensure the guest has an enjoyable experience & looks forward to returning. Also, being familiar with tourists & providing information, customer satisfaction, & great decision-making skills.


Team leader of my shift and a problem solver during emergencies, (i.e., with guests or when there is a computer error).


Monica Blankenship

Front Desk Supervisor at Fall Creek Falls State Park

6 years known


Lesa Bouldin

Cashier at Caney Fork Electric Coop

15 years known


Courtney Crittenden

Assistant Front Office Manager at Sheraton Bay Point Resort

2 years known


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