Customer Service Front Desk
Resume:
Megan clayton
*** ****** **** *** ****, Huntsville, AL 35824 *********@*****.*** 931-***-****
Objective
To obtain employment in PBX/ Receptionist Services
Skills
Efficient, computer & PBX skills, personable, adaptable to changes in workplace, customer service, responsible, honest, motivated, great with animals, communication skills, multitasker, reliable, good under pressure, problem solver, team player
Experience
Front Desk Clerk Fall Creek Falls State Park
June 11, 2012- July 24, 2016
Duties included: making reservations, typing skills, answering multiple phone calls at once, checking in and out guests, providing directions, resolving customer’s needs, communicating with park rangers for emergencies, make use of computer system and changes, encountering stray or hurt animals and having the park rangers rescue and find alternative, safe homes for them
Food Runner Pineapple Willy’s
July 26, 2016- December 1, 2016 (seasonal)
Duties included: conversing with customers, assisting servers, delivering food to correct tables, memorizing each table number, running 2 trays at the same time, on feet for 8 plus hours with no break, worked doubles when staff was low, never dropped a tray
Front Desk Agent/ PBX Operator Sheraton Bay Point Resort
August 5, 2016- February 17, 2018
Duties included: conversing with guests, ale, finding solutions & responding to emergencies quickly & efficiently, patience, problem solving, computer skills, operating a console with up to 4 people on hold at same time, concierge skills, providing directions, making bank drops, being accountable for a $500 cash drawer, taking in money & giving precise change back, giving refunds, accounting skills, PBX skills, making reservations, checking in & out guests, multitasking, helping the Sales department with In-House groups & other issues, communicating effectively with all departments
Education
Motlow State Community College, McMinnville, TN
August 2007- May 2009
GPA: 3.8, Graduated with honors
TN Tech University, Cookeville, TN
August 2009- December 2010
Degree- Associates in Science
Communication
Provide great customer service by establishing a positive environment with knowledge of the area to ensure the guest has an enjoyable experience & looks forward to returning. Also, being familiar with tourists & providing information, customer satisfaction, & great decision-making skills.
Leadership
Team leader of my shift and a problem solver during emergencies, (i.e., with guests or when there is a computer error).
References
Monica Blankenship
Front Desk Supervisor at Fall Creek Falls State Park
6 years known
Lesa Bouldin
Cashier at Caney Fork Electric Coop
15 years known
Courtney Crittenden
Assistant Front Office Manager at Sheraton Bay Point Resort
2 years known
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