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Customer Service Manager

Columbus, OH
March 21, 2018

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Marissa Rogers


December 2013 – June 2015

Administer an exceptional level of customer service and know my customer base on a first name level. I keep customer files up to date, organized, and follow a high standard of confidentiality procedures. Handle large amounts of money each day and maintain a balanced drawer without any errors.

Customer Service Specialist at Drummond Financial



I am seeking employment

where I can use my

experience and education

to help the company meet

and Surpass its goals;

while establishing a

career for myself.

Received Diploma from Franklin Heights High School EDUCATION



• Exceptional customer service

• Able to multi-task at a high paced level

• Training – Coached co-workers on how to better serve the customer and help maintain company profits

• Quick to pick up new procedures

• Highly efficient in MS Word, MS Excel, MS Access, Quickbooks, Outlook and more

• Capable of balancing large amounts of money without any errors

• Problem Resolution – Resolved customer disputes and disagreements with a favorable outcome for the customer and company

• Promoted to Head Processor in Ohio for Hogan Transports

• Was given a high level of responsibility at Drummond, which involved preserving customer’s private information

• Trained and continue to support fellow co-workers at Drummond

• Graduated in top of class from Ohio School of Phlebotomy REFERENCES

Nick Pedro



Holly Calloway

Previous Supervisor


May 2012

Emphasis in Marketing

Received Phlebotomy Certification from Ohio School of Phlebotomy January 2015 Externship at Central Ohio Primary Care

Work as an Administrative Processor. I’m responsible for running and approving backgrounds for all contractors; while maintaining files for each driver and auditing them regularly to verify current information is provided. Processor/Admin at Hogan Transports

June 2015-June 2016

Work as an Office Manager/ Assistant. I’m Responsible for Doing Payroll for Employees in the Restaurant and Bars, making sure they have correct information for their files. Paying all the bills to keep the business going. I also assist in whatever needs done to help the family out with their businesses.

June 2015-Present

Office Manager/ Assistant at On the Fly Hospitality

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