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Customer Service Manager

Houston, TX, 77077
March 21, 2018

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William R. Bogertey

Operations Manager/ Second Lieutenant (Active Secret Clearance)

***** ***** ****** *****, *******, TX 77077

910-***-**** / HYPERLINK ""


Operations Specialist and Engineering Army Reserve Officer (Horizontal/Vertical Construction) with a Secret Security Clearance and 2+ years of proven experience of sound-decision making processes through planning and analysis of logistical needs in a fast-paced, deadline-driven environment. Trained and supervised teams of up to 50 diverse personnel in exceeding organizational metrics. Demonstrated success in safety, customer service, and policy/law compliance derived from conducting domestic operations across the United States. Managed risk upon multiple lines to protect assets, property, and equipment valued over $100 million while meeting the expectations of senior leadership. Proven track record in customer service, personnel management, time management, analytical thinking, and problem-solving. Career supported by a Bachelor’s in Business Administration.

• Data Analysis

• Records Maintenance

• Personnel Management

• Inventory Maintenance

• Training and Development

• Process Improvement

• Material Procurement

• Oral/Written Communication

• Microsoft Office Suite

Work Experience

Operations Manager

Union Pacific Railroad- Oakland, CA

September 2015 to November 10, 2017

Transportation Terminal

Managed over 4 million square feet of intermodal terminal with 2 co-managers, 5 frontline supervisors and a work force of fifty (50) unionized members to ensure transportation terminal objectives are achieved safely and efficiently.

Analyzed long-range organizational planning calendars to determine asset, expendables, and material requirements; requested, procured, stored, and distributed over $100 million worth of items supporting 100% of requests from customers.

Inspected material items after use to identify servicing needs to correct initial failures before damage occurred; maintained schedule for preventative maintenance; taught employees proper care and use of equipment; extended the life of materials and assets.

Updated and maintained records that documented inventory, operating condition, maintenance accomplished, modifications made, and inspection results to triage work which maximized inventory against equipment requiring the greatest maintenance effort/manpower for task prioritization.

Conducted over 200 physical inventories of serialized line items which verified the on-hand quantity of supplies and reconciled them against spreadsheets; informed management and assisted with investigations into discrepancies correcting data or locating missing items within a certain timeframe.

Built productive and trusting customer and supplier relationships with a network of vendors, customers, and partners.

First Lieutenant- Platoon Leader (Engineering Officer)

United States Army Reserve- Vallejo, CA

August 2015 to Present

801st Engineer Company (Project Manager Over 2 Years) Horizontal & Vertical

Accountable for the health, welfare and leadership development of thirty (30) soldiers to ensure and enhance the Platoon’s ability to sustain full spectrum operations.

Maintain accountability for all assigned equipment valuing over $12 million dollars, and ensure compliance with Army property management programs.

Plan, supervise and implement training for Platoon in accordance with the unit’s collective training needs.

Conduct evaluations and provide counseling to Platoon members regarding their strength and weaknesses.

Overall responsibility for maintaining long-term and day-to-day surveillance over the full range of office and field activities associated with contract construction activities for a large number of projects.

Direct a staff of construction engineers, technicians, and construction representatives.

Actively participate in extensive construction and engineering management decisions relative to the military and civil construction missions.

Participate in design review

Utilize extensive knowledge of contracting methods, procedures, monitoring, and documentation, as related to accomplishment of facilities and infrastructure duties.

ROTC Administrative Assistant

Jackson State University- Jackson, MS

September 2013 through May 2014

United States Army ROTC

Responsible for day-to-day administrative operations for university ROTC department.

Liaison between University and ROTC department.

Coordinated all logistics for client in-take meetings.

Provided recommendations to upper management regarding process improvement and streamline methods for efficient office operations.


Jackson State University, College of Business August 2015

Bachelor of Art- Business Administration

Jackson, MS

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