**** ***** ***** **. * Farmington MN 55024
As an accomplished manager with extensive experience in front-of-the-house and back-office operations, I am looking for the opportunity to help current management maintain, or create, a culture that forwards the importance of ensuring all customers/guests experience a positive purchase/service experience... the importance of putting a smile on every customer/guest at every opportunity. I am looking forward to an opportunity to help lead and motivate a strong sales/service team to be truly Legendary.
Effective team leader / trainer / motivator Team player
Creative problem solver Calm under pressure
Sound judgment Detail-oriented
Excellent written and verbal communication Self-starter
Target, Inc. November, 2017 to January, 2018
Hardlines Sales / Service
Apple Valley, MN
My primary duties were sales and service as well as cashiering as needed.
Menards Dundas July, 2017 to October, 2017
Department Manager, Cabinets and Appliances
My primary duties included developing, motivating and leading my Department Team towards a higher level of customer service and department revenue. In addition my primary duties included a high level of personal customer service and inside sales.
Menards Rochester South March 2017 to July 2017
Hired as a Manager Trainee, spent a minimum of two weeks in five different departments while learning the Menards management systems. In all departments my primary duties included customer service and inside sales.
Spectrum / Charter Communications May 2016 to October 2016
Outside Residential Sales Representative
My Primary duty was residential "door-to-door" sales of Spectrum cable TV, internet and
phone products and services. In addition duties included providing customer service to current Spectrum
John Marshall High School March 2016 to May 2016
Assistant Softball Coach / Pitching Coach
Responsible for coaching pitchers at all levels along with assisting Varsity/JV staff in all coaching
Northgate Health Club, LLC November 2015 to March 2016
Manager/Facility Manager/Personal Trainer/Wellness Coach/Cycling Class Instructor
On November 1, 2015, new ownership took over the Club. By stepping forward to take on additional responsibilities (most notably pool management, Silver Sneakers/Silver&Fit program management and facility/equipment repair management), I helped aid in the smooth transition of ownership. In addition, I was personally involved in sales, service, 1:1 nutrition/weight loss coaching and class instruction.
Northgate Health Club July 1978 to November 2015
With the goals of growing the membership base and club revenues, my primary duties were employee team and facility management along with business plan development. In addition, I was personally involved in sales, service, 1:1 nutrition/weight loss coaching and class instruction.
Carleton College 1974 to1978
Bachelor of Arts: English
Northfield, MN, USA
Graduated Cum Laude while earning a Bachelor of Arts degree in English. Specialized in both oral and
written communication. Accumulated 14 credits in secondary school coaching.
Austin High School 1971 to 1974
High School Diploma
Austin, MN, USA
Earned the 13th highest high school career GPA out of 550 fellow students. Besides academics, played
football, participated in orchestra and wrote for Austin High's school newspaper.
Health Teacher/Head Softball Coach
JM High School
Known for 20 years and was an Assistant Coach under his guidance for 9 years (most recently in 2017)
Northgate Health Club
Known for 4 years
Personal Friend / Retired Regional Great Lakes Sales Manager
Known for 42 years
Youth Sports Coaching 1990 to 2015
Rochester, MN, USA
As a head or assistant coach, worked with youth, ages 6 to 19, to teach fundamentals of their sport and excellent sportsmanship.
Youth Football Program 1978
Rochester, MN, USA
Just out of college, I head-coached a 4th grade youth football team. Later I head-coached 4th through 6th graders in consecutive years.