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Technical Support Professional Experience

Kings County, NY
March 21, 2018

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Khabib Pogosian

*** **** ******

Brooklyn, New York 11215

United States 917-***-****

Fully Work Authorized No Visa Sponsorship Required


4+ years of experience with aATM network with an expertise in monitoring and operation with companies and partners, work with customers, complains.

Key Skills

Technical skills, program for monitoring cash balances in ATM and technical condition of ATM – Serenare, program for remote connection to an ATM, remote desktop connection – Radmin, installation Windows to ATMs, MS Office (Word, Excel, PowerPoint, Access), Bilingual: English and Russian


Credit Europe Bank, Moscow, Russia

One of the Top-50 largest Russian banks in terms of own capital.

Leading Specialist ATM Support Department (10/2014 – 03/2016)

Prepared reports on the availability of ATMs for senior management of the Bank, including the VP’s and the President of the Bank,

Responsible for managing staff assignments, communicated with senior staff regarding staff pay, controlling and supervising the quality of employees’ work (claims against department employees),

Training new staff, and planning tasks for new employees during their probation periods.

Senior Specialist ATM Support Department (10/2012 – 10/2014)

Supported the operation of approximately 900 ATMs in a network of bank branches across Russia.

Control of orders for cash loading and unloading ATMs,

Provided technical support for reconciliation unit, such as download and help in reading logs from ATMs

Managed invoices submitted by contractors.

Control of orders for cash loading and unloading ATMs

Specialist ATM Support Department (05/2012 – 10/2012)

Supported the operation of approximately 900 ATMs in a network of bank branches across Russia.

Monitoring ATM statuses, and usage, including maintenance of ticketing system for vendor call.

Provided technical support for armed messengers, help in loading and balancing of ATM machines (by phone, in case of problems)

Specialist Department of coordination of repair work/Dispatcher

AKADO, internet service provider, Moscow, Russia (07/2010 – 03/2012)

Key responsibilities

Provide technical support to customers via phone and make sure to enter the data into the system

Create and monitor repair orders, and schedules the routing engineers doe repair work accordingly

Follow up on unclosed orders to solve the issues acting as a liaise between clients and engineers


Ace Inventory Corp, New Jersey, USA 10/2017 – Present

Inventory clerk

Perform inventory in warehouses, retail stores, pharmacies, etc.


Bachelor of Arts (BA), management, 2009

The Smolensk Institute of business and entrepreneurship, Smolensk, Russia


Training NCR (ATM manufacturer), Moscow, Russia, September, 2013

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