Khabib Pogosian
Brooklyn, New York 11215
United States 917-***-**** ******.********@*****.***
Fully Work Authorized No Visa Sponsorship Required
PROFESSIONAL SUMMARY
4+ years of experience with aATM network with an expertise in monitoring and operation with companies and partners, work with customers, complains.
Key Skills
Technical skills, program for monitoring cash balances in ATM and technical condition of ATM – Serenare, program for remote connection to an ATM, remote desktop connection – Radmin, installation Windows to ATMs, MS Office (Word, Excel, PowerPoint, Access), Bilingual: English and Russian
PROFESSIONAL EXPERIENCE
Credit Europe Bank, Moscow, Russia
One of the Top-50 largest Russian banks in terms of own capital.
Leading Specialist ATM Support Department (10/2014 – 03/2016)
Prepared reports on the availability of ATMs for senior management of the Bank, including the VP’s and the President of the Bank,
Responsible for managing staff assignments, communicated with senior staff regarding staff pay, controlling and supervising the quality of employees’ work (claims against department employees),
Training new staff, and planning tasks for new employees during their probation periods.
Senior Specialist ATM Support Department (10/2012 – 10/2014)
Supported the operation of approximately 900 ATMs in a network of bank branches across Russia.
Control of orders for cash loading and unloading ATMs,
Provided technical support for reconciliation unit, such as download and help in reading logs from ATMs
Managed invoices submitted by contractors.
Control of orders for cash loading and unloading ATMs
Specialist ATM Support Department (05/2012 – 10/2012)
Supported the operation of approximately 900 ATMs in a network of bank branches across Russia.
Monitoring ATM statuses, and usage, including maintenance of ticketing system for vendor call.
Provided technical support for armed messengers, help in loading and balancing of ATM machines (by phone, in case of problems)
Specialist Department of coordination of repair work/Dispatcher
AKADO, internet service provider, Moscow, Russia (07/2010 – 03/2012)
Key responsibilities
Provide technical support to customers via phone and make sure to enter the data into the system
Create and monitor repair orders, and schedules the routing engineers doe repair work accordingly
Follow up on unclosed orders to solve the issues acting as a liaise between clients and engineers
ADDITIONAL WORK EXPERIENCE
Ace Inventory Corp, New Jersey, USA 10/2017 – Present
Inventory clerk
Perform inventory in warehouses, retail stores, pharmacies, etc.
EDUCATION
Bachelor of Arts (BA), management, 2009
The Smolensk Institute of business and entrepreneurship, Smolensk, Russia
PROFESSIONAL DEVELOPMENT/AFFILIATIONS
Training NCR (ATM manufacturer), Moscow, Russia, September, 2013