QUALIFICATIONS FOR PROGRAM MANAGER
Over 15 years of experience in program management and technical team management, including recent position as Senior Program Manager with Oracle. Background in overseeing full software development lifecycles for multiple teams across worldwide locations. Track record of successful program direction and project delivery.
● A strategic thinker who can conceptualize, plan, and lead all phases of programs and projects, from requirements gathering to close-out. Proficient in implementing project management methodologies and best practices.
● A disciplined task/people manager who is able to direct multiple large projects concurrently under challenging demands, including tight timeframes. Highly respected manager, mentor, and coach.
● A global team leader who is well-versed in international cultures, protocols, and practices. Proven abilities in global strategy execution and innovative process development.
● An adaptable, flexible professional who manages change effectively in multicultural work environments. SELECTED AREAS OF EXPERTISE:
Program Management; Quality Assurance; Customer-Focused Leadership; People & Project Management; Work Breakdown Structure; Planning & Prioritization; Change Management; Project Team Building, Supervision & Collaboration; Business Process Reengineering; Risk Assessment & Mitigation; Training & Development; Continuous Process Improvement; Strategic Plans; Provide Recommendation; Problem Solving; Reporting Metric; Dashboard Management; Data Analysis; Global Team Leadership; Data-Driven Planning; Customer Loyalty; Retrospective; Operation Excellence; Root Cause Analysis
Drove double-digit improvements in issue resolution times, customer escalation decrease, and other areas. Standardized software testing templates and processes across 40+ teams and 300+ engineers. Earned Best Team Player-Manager Award, Financials QA Team from Oracle in 2008
“Mindy is extremely well versed in the Program Management discipline.” – LinkedIn Testimonial PROFESSIONAL EXPERIENCE
ORACLE CORPORATION – Redwood Shores, CA – 2000-2018 World-renowned provider of leading-edge SaaS, PaaS, IaaS, and DaaS capabilities, with 430K customers in 175 countries. Senior Program Manager (2009-2018)
Promoted to build groundwork for business processes and manage program for 14 product lines of Oracle Fusion Financials Service Enterprise Application division. Directed and coached 14 separate product teams (using Agile and Waterfall practices); provided guidance to product owners, development team members, and testing specialists. Defined, budgeted, developed, and rolled out action plan to achieve testing and quality assurance goals for each milestone. Managed complex set of priorities and projects. HIGHLIGHTS:
Built and managed new reporting system from scratch using existing Oracle tool for the Financials team, with testing project status and daily status reports now created based on requirements (and all available online). Met critical requirement of ongoing status reporting.
Reduced patch turnaround time by 50% through transforming manual, wiki-based patch tracking system into a comprehensive database that is accessible to users at any time (enhancing overall patching request process). Reversed history of previously cumbersome system, eliminating delays and errors.
Decreased software defect number per feature 8% by realigning and executing change plan to generate number of software defects by product feature, generalize time required for feature testing, and analyzing recurring defects. Rolled out plan to all stakeholders and directed the entire running process. MINDY CHAN, 408-***-**** w firstname.lastname@example.org 2
Streamlined division-wide process for strategy deployment in fast-paced environment and a continuous, demanding schedule. Ensured forward progress for each project through close monitoring and review. Senior Manager of Quality Assurance (2006-2009)
Promoted to increased responsibility for QA initiatives and objectives during a period of rapid change (e.g. acquisition of PeopleSoft). Analyzed requirements, worked with product management on certification activities, and set up quality tests.
Reduced customer escalations by 20% through implementing exercise for teams to measure performance. Enabled early identification of issues and improved team productivity as a result.
Reprioritized focus for all teams in the midst of multiple reorganizations. Developed short-term and long- term plan for the entire organization that was visible across the division and helped to complete immediate deliverables via an actionable roadmap.
Manager of Quality Assurance (2004-2006)
Promoted to supervisory position, taking on increased product management role that included Financial Modules and Sub-Ledger Accounting. Directed, coached, and led team of QA engineers. HIGHLIGHTS:
Standardized software testing templates and processes across 40+ teams and 300+ engineers. Improved deliverables significantly through new processes and avoided problems from each application team.
Proactively managed release planning process by conducting full analysis on development and overall release plan. Created an achievable plan with minimal disruption to the team. Principal Engineer (2000-2004)
Brought on board to program manage various QA activities for Oracle software, including General Ledger. HIGHLIGHTS:
Raised effectiveness of globally dispersed teams by proposing implementation of on-site and global QA team to direct tasks, mentor team members, and evaluate output for each testing project. Ensured communication that helped remote teams understand project priorities and achieve deliverables within deadlines.
Guided team members in advanced coding skills and back-end loading techniques for overall effectiveness. Aided teams in expediting coding process and avoiding expensive maintenance. Prior position as QA Engineer with Reasoning, Inc. Acted as the primary contact for customer issues in the QA group, including on-call, 24x7 support. Worked with developers on expediting and resolving customer escalations. EDUCATION
Bachelor of Science (BS) in Business Administration / MIS Major SAN JOSE STATE UNIVERSITY – San Jose, CA
“Mindy is detailed oriented and works well with all teams, across different counties, communicating a common message.”
“She was one of the brightest, nicest and most knowledgeable QA Manager that I have encountered.”
“Mindy always stays on top of projects, and she is the epitome of grace under pressure.”
“She played an integral part of our Financials QA team as the Program Manager.”
“It is a pleasure to recommend such a highly capable person as Mindy.” Additional LinkedIn Testimonials available at www.linkedin.com/in/mindy-m-chan