Customer Service Human Resources Recruiting

Allison Lee

**** ********* **, *********, ** V*M*L7

************@*****.*** • 240-***-****

EDUCATION

University of California, Los Angeles (UCLA), Los Angeles, California Sept 2013 – June 2017 Bachelor of Arts: Psychology

GPA: 3.7

WORK EXPERIENCE

American Portwell Technology, Fremont, CA November 2017 – Present Customer Service/Return Material Authorization Specialist

• Communicated with customers through emails and phone calls regarding statuses and concerns

• Managed several accounts such as Facebook and Flextronics to ensure high quality services

• Coordinated with vendors and quality control team to resolve product and service problems

• Examined products, authorized return requests, and facilitated the repair and replacement process Center for Autism and Related Disorders, Woodland Hills, CA July 2017 – October 2017 Recruiting Assistant

• Recruited and screened eligible candidates for behavioral therapists positions across the US

• Handled high volume calls including cold calls, phone interviews, and recruiting calls daily

• Posted job descriptions and conducted extensive sourcing through ATS software and career sites

• Maintained effective communication with the liaisons from each office location responsible for Beverly Hills Marketing, Beverly Hills, CA March 2017 – June 2017 Human Resources/Administration Intern

• Maintained all job and internship postings on career websites and created specific job descriptions

• Developed new hire packets for recruitment initiatives and assisted with new hire orientation

• Sourced candidate resumes and scheduled phone and in person interviews with candidates

• Corresponded with candidates on the processes of recruitment through email and phone Viacom Media Networks, Santa Monica, CA June 2016 – December 2016 Human Resources/Talent Acquisition Intern

• Contributed to the preparation and the organization of the summer and fall internship programs including planning HR events, coordinating with speakers, and contacting all hiring managers

• Posted all internship postings, sourced resumes through iCims, and conducted phone interviews

• Maintained and updated intern tracking database in intern drive, folders, and on Sharepoint

• Interviewed intern candidates, attended career fairs, and shadowed recruiters during interviews Halo Top Creamery, Los Angeles, CA May 2016 – August 2016 Digital Marketing Intern

• Corresponded with influencers to increase product awareness, brand loyalty, and user engagement

• Cultivated communication and rebranding strategies to expand user following on social media Relief International, Los Angeles, CA Jan 2016 – May 2016 Human Resources/Administration Intern

• Compiled a database of the best sites and platforms to recruit for the Human Resources

• Filed resumes and applicant information with paper documents as well as electronically

• Aided in intern and volunteer recruitment, including filing and maintaining database of applicants LEADERSHIP AND ACTIVITIES

Alpha Kappa Psi, Co-Ed Professional Business Fraternity, Los Angeles, CA Jan 2016 – June 2016 Director of Social Affairs

• Facilitated and organized activities and events for the chapter in order to strengthen brotherhood SKILLS AND INTERESTS

• Skills: Microsoft Office, Recruiting, Customer Service, Social Media; Mandarin Chinese Fluent

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