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Customer Service Representative

Los Angeles, CA
March 21, 2018

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Denia Susich

Dispatcher and Customer Service Representative

El Segundo, CA 90245


Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dispatcher and Customer Service Representative

Coolride Transportation - Santa Clarita, CA

November 2010 to November 2016

Dispatched all drivers, monitoring their starting point on site, location/passengers, loading and drop off destination

• Tracking all Airline arrivals/pick-ups and designating to corrected gated terminals

• Handling high volumes of all incoming reservations

• Scheduling all drivers next day runs

• Working daily shifts and graveyard shifts

Certified Tax Preparer/ Owner

J&D Marrero Tax Services - Inglewood, CA

2000 to 2016

Prepared taxes for over 300 clients

• Notarizing agents for Real Estate and Loan documents

• Maintained all bookkeeping using QuickBooks, and in-house programs

• General office duties such as, data entry, filing, creating presentations on Excel and PowerPoint

• Designed flyers, and planned promotional strategies to create new business

• Helped plan and organize events for local city elections Operations Manager

LA Fitness - Marina del Rey, CA

October 2007 to August 2010

Managed daily operations and handled all membership issues

• Responsible for hiring staff and coordinating weekly schedules

• Responsible for marketing and setting daily goals for membership renewals. Kept my staff motivated positive believing in themselves and knowing no task goal or dream is unreachable.

We met our monthly goal. Within one month of my start I was placed in the 2nd highest LA Fitness Facility

• Handled all banking transactions within club, and cleared delinquent accounts

• Made sure that facility was clean, and safe at all times Was very hands on with members. Made sure they were always taken care of, needs met. A great ambiance great in every aspect created in a work place, with all departments/and members Education

certificate in Court Reporting/Stenographer

Merit College - Sherman Oaks, CA

September 1991 to June 1995

Film and Drama Dept. in Journalism/Film television drama El Camino College and Caroline Lionetti Academy - Redondo Beach, CA September 1987 to August 1993

St Bernard's High School - Playa del Rey, CA

September 1982 to June 1986


Certified Tax Preparer/

November 2009 to January 2017

Tax Preparer. Family BS. in the city of Inglewood since 1968. Additional Information

BILINGUAL. English/Spanish read and write very well Multitasker. Personal Assistant and highly skilled organizer; eg. office/home/closets/galleries; etc. I have more than 20 years of office management experience, I am extremely organized and I have strong communication, and prioritizing skills. The ability to work well with others and under any circumstances.

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