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Customer Service Microsoft Office

Norfolk, VA
March 21, 2018

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Suzanne Strausser

**** ********* ******

Norfolk VA 23513

757-***-**** suzie


-Talent for identifying customer needs and presenting appropriate

company products and services

-Demonstrated ability to gain customer trust and provide exceptional

follow-up services

-Highly personable customer service professional with over twenty years of

experience in call center operations within the insurance industry

-Proficient in Microsoft Office Systems

-Expertise in resolving escalated customer service issues


Ken and Daisy Fisher

2016 to 2017


Caregiver/case manager

-Provided transportation to and from medical appointments, sat with patient

during chemo-therapy and other appointments

-Filled out and filed paperwork for disability and death benefits.

Coordinating funeral

-Coordinated social worker, chaplain, nurse and family visits

-Went to food bank, churches and pantries to provide food and prayer coverage

-Picked up and dispensed medication and personal care as needed

-Provided respite care for sister in law when brother not able to be there

Due to his work

Amerigroup Anthem

Customer Care Representative

Virginia Beach VA 23466


2003 to 2016

Medicare and Medicaid plans

-Provided assistance to members, providers and billing agencies for assigned

products and plans, benefits explanation, enrollment status using various

state portals

-Assist providers and billing agencies in filing claims correctly and in a

timely manner

-Utilize department policies, practices and resources to provide

information to customers, identify provider issues and concerns,

work with various internal departments to facilitate resolutions and

recommend solutions and

-Assist in credentialing status, claims status updates, pharmacy concerns,

review and communicate detailed information related to payment disputes and

medical appeals guidelines and status

-Verify authorizations and referrals, provider analytical support regarding

complaints and member dissatisfaction and call volume drivers, maintain

accurate documentation for compliance with departmental and governmental


Suzanne Strausser

Resume Page 2


Beneficiary Representative

Portsmouth VA 23701


Military Based Insurance

-Verify benefits, options of care, enrollment and selection of primary care


-Explanation of claims and disbursements

-Initiate and process authorizations for certain Procedures

-Assist in training new personnel

-Maintain logs of phone and computer issues, maintained manuals as needed

-Selection of specialty in-network providers

-Released resources available to members

-Set/verify/cancel appointments for military members and their dependents

Department of Corrections

Chesapeake VA 23327

Office Service Assistant

-Verified, coordinated, and prepared transportation arrangements for inmates

To medical appointments, court dates and other facilities

-Processed incoming/outgoing records, distributed files and other information

as needed to internal and external personnel, review incoming and outgoing

records for enemy, legal, security, educational and psychological alerts

-Type, file, answer phones, distributed mail and supplies, bed assignments

Inmate counts

Norfolk Navy Exchange Retail Store Norfolk VA 23511

Personnel clerk

-Performed verification of employment on staff, processed terminations,

-Initiated and traced step/merit increases using the pnp system

-Type, file

-Processed new staff members, resolved in-person/phone inquiries

-Also worked as greeter at Navy Exchange and switchboard operator at Navy


Larchmont Infant Daycare Center Norfolk VA 23509 aided in the physical mental and educational development and well-being of young children, assisted in maintaining safe and healthy environment, progress reports on children

7-11 Norfolk VA clerk/cashier ran register/gas pumps, assisted customers with purchases serviced and maintained a functional deli, ordered, stocked and maintained store merchandise, money orders, cleaning


Commonwealth College Norfolk VA 23509 Associate of Arts degree Computer Science

Burlington County Community College New Lisbon NJ 08064 Assiciate of Arts degree Liberal Arts

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