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Customer Service Manager

Port Jervis, NY, 12771
13.00 hr
March 21, 2018

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Cell: 609-***-**** Executive Summary High energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Organized and diligent, with excellent written, oral and interpersonal communication skills. Accomplished Manager with extensive experience in front-of-house and back-of- house operations.

Core Qualifications

Inventory control

Policy/program development

Cross-functional team management

Staff training and supervision

Skilled negotiator


Calm under pressure

Complex problem solving


• Collecting money bags and depositing in bank

• Head customer service representative


May 2013 to March 2018

Professional Experience Truck and Collections Manager

February 2006 to May 2013

Pro Tool Inc.-Goshen, NY

Managed team of (10) salesman reducing and controlling expenses by organizing route books and further collecting bad debt. Defined strategy and business plan for route trucks to function easier on the road and communicating with customers over the phone. Served as a mentor to junior team members. Directed strategic initiatives to achieve less bad debt and maximum sale intake. Increased profits by developing, initiating, and managing their first collection program. Initiated answering program that standardized employee training and led to increase in customer satisfaction by 12%. Basic office responsibilities of answering multiple phone lines and data entry in the Accpac software program. PHONE OPERATOR

October 2004 to January 2006

The Answer- Middletown, NY

Answered multiple phone calls on head set for lawyers, Drs., schools, etc. Used better judgment and people skills for various situations. Helped organize substitute call ins and messages for on call Drs. Maintained a friendly atmosphere for five-nine woman in the call center at all times. Covered and successfully ran the over night shift for one year independently.

Education Regents 2000

Minisink Valley- Slate Hill NY

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