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Manager Customer Service

Oklahoma City, OK
March 21, 2018

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Una M. Halford

***** ***** **** **

Tecumseh, ok 74873 US


Cell: 405-***-****


Dedicated and focused Office Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.


Admin/Documentation Specialist

GE Oil & Gas Shawnee Oklahoma Pressure Control

September 2016-Present

Review contracts and purchase orders to determine customer and or regulatory documentation requirements.

Compile and assemble documentation required for projects and orders per quality work instructions Review material test reports, weld rod certifications, NDE reports, heat treat reports and other related documentation for compliance with purchase order, and regulatory requirements (ie ASME, PED, Nuclear)

Maintain files necessary to provide records required to process orders in accordance with procedures, instructions, customer and agency requirements. Worked with Excel spreadsheets.

Gained experience with Adobe Acrobat and Microsoft Outlook. Office Manager

H&H Marine

September, 2002 September 2016

H&H Marine Oklahoma City Ok Office Manager Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Managed daily office operations and maintenance of equipment. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Processed journal entries, online transfers and payments. Maintained confidentiality of bank records and client information. Offered exceptional customer service to differentiate and promote the company brand. Processed all sales transactions accurately and in a timely fashion. Verified that information in the computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable and expected revenue reports. EDUCATION

PC West High School

High School Diploma, General

Degree date: 1991

1991 PC West High School Bethany Oklahoma, United States High School Diploma General ACHIEVEMENTS

Microsoft Office proficiency

Excel spreadsheets


Dedicated team player

Professional and mature

Strong problem solver

Meticulous attention to detail

Over the last 14 years of employment, I have gone from just being a secretary to learning almost every department. This includes looking up parts for the customers, ordering parts and inventory. As well as the F&I side of the business, including sales contracts and titling.

Notary Public until April 2018.


Current Supervisor

Dawnya Reese

Quality Control Specialist

Pressure Control, Shawnee OK


John Guadalupe

Previous Co-worker

H&H Marine

Service Manager

Oklahoma City


Rodney Lewis

Business Broker at First National Business Corp.

Oklahoma City


Brandy Babin

Fayetteville, AR


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