CHARLES R. SANDERS, MSN, BSN, RN
**** ***** ****** **, **** Allen, VA 23060
Quality focused results driven patient care advocate with over 25 years of experience driving complex health care improvements through evidence based practices. Expertise in workflow analysis, policy development, and protocol refinement secondary various strategic initiatives. Experience also includes development and support of various shared governance structures in highly matrixed healthcare organizations. Strategic planning for clinical, ancillary, financial, and ambulatory process improvements.
Implementation of Project BOOST with great success. Regional and local throughput specialist. Successful implementation specialist for complex health system IT integration secondary to nurse and provider engagement. Documentation and content development analyst for all facilities in the Covenant Healthcare System. Patient experience leadership initiatives initiated throughout various health systems. AIDET and leadership rounding success with impact on patient experience scores. Physician collaboration in order to bring all best practices electronically to the bedside. Proven success has been demonstrated through preparing various facilities for Magnet, surveys from The Joint Commission, participating in preparations for the Malcolm Baldrige evaluations, Det Norske Veritas (DNV), and working as a Lean Six Sigma Black Belt.
Graduate Bachelors of Science in Nursing
Graduate Masters of Science in Nursing
Graduate Masters of Science in Healthcare Informatics
VCU Medical Center, Richmond, Virginia December 2016 - Present
Chief Nursing Informatics Officer / Director of Clinical Informatics
●While partnering with the CNO we bring best practices to the bedside operationally and electronically
●Direct various healthcare initiatives throughout our regional clinics, outpatient service lines, and hospitals
●Healthcare leadership from both an operational and an Informatics perspective
●Patient experience guidance utilizing various methodologies including the Studer Group initiatives
●Hospital leadership visibility innovator
Hillcrest Health Care, Tulsa, Oklahoma January 2015 - December 2016
Chief Nursing Officer / Associate Chief Nursing Officer of Informatics and Logistics
●Provide guidance and promote a collective understanding of expected daily best practices
●Direct facility liaison between corporate leadership and our sister facilities in the Tulsa region
●Driver for Nurse and Physician engagement in various aspects of Meaningful Use
●At the elbow patient experience guidance utilizing various methodologies including the Studer Group initiatives
●Direct supervision through the report structure for inpatient and outpatient services
●Facilitator for the CPOE content development team in moving toward our next EHR
●Implemented Culture of Safety initiatives utilizing the AHRQ’s CUSP program
Covenant Healthcare, Knoxville, Tennessee October 2010 - January 2015
Corporate IT for 7 community based hospitals encompassing 1600 beds.
Informaticist IT Project Management/Evidence Based Content Development Specialist
(Regional Clinical and Physician Informatics)
●Provided leadership to the executive content development team and to all physician leadership in order to promote patient safety through adoption of evidence based content.
●Directed the nursing and physician leadership in content allocation, performing content analysis, and provided evidence based content to provide constancy as the basis to move forward with an electronic solution.
●Positioned the health care system for maximum ARRA /HITECH incentive reimbursement.
●Development of standardized content among all facilities in the organization secondary to implementing a style guide that incorporated ICD-9/ICD-10 language, SNOMED terminology, and ISMP guidelines.
●Revamped and implemented structured project management disciplines for various projects.
●Implemented analytics to capture core measures and Meaningful Use data.
●Directed the content development team in orderable construction and iForm content development.
●Successfully leveraged the Zynx application to couple Clinical Quality Standards into daily practice for all levels of the health care system.
●Paragon development partner since May of 2012.
●Zynx catalog and development structure, development partner for KnowledgeAnalyzer, and catalog optimization partner since 2010.
Omnicare Infusion Service, Peoria, Illinois June 2005 - October 2010
Director of Clinical Nursing Services
●Regional Director of Nursing for facilities in need of leadership throughout Illinois and Iowa.
●Prepared regional pharmacies for inspections from The Joint Commission, various health departments, and evaluations by the Centers for Medicare and Medicaid Services.
●Published infusion based textbooks utilizing INS guidelines and evidence based research to provide guidance and educational materials for facilities throughout 48 states.
●Developed and published manual and protocols for hospitals, long term care, hospice, and home health in 48 states. Co-authored and edited the 2009 protocol manual for facilities in 48 states.
●Collaboratively helped developed virtual nursing in preparation for education utilizing Wii programming.
●Five years of project management experience varying from implementation of clinical quality measures for new practices, applications, and educational services.
●Data collection and management of web based quality improvement initiatives based on National Patient Safety Standards.
●Data extraction to compile statistical information in order to provide dashboards for process improvements utilizing Six Sigma standards as a Six Sigma Black Belt.
●Performed as an applications researcher in evaluating the Zynx versus ProVation applications for real time best practices software.
●Provided executive leadership with workflow diagramming to determine efficacy of practices in various facilities.
●Specialized workflow analysis to follow ownership of various chart forms, ICD-9 codes, uniform services, evidence-based practices and multiple chart form roll out programs in the event of downtime scenarios based on specific unit needs.
●Cost containment and product evaluation based on Medicare and Medicaid based reimbursement standards.
●Emergency Department and Cardiac services standardization and triage initiatives throughout Illinois and Iowa focusing on clear communications among all levels of care providers based on facility need.
●Data collection and mining to determine causality for potential litigation based on best practice standards. Assist in presenting cases for terminating employment.
●One of two people in our facility that prepared various facilities for surveys from The Joint Commission.
●Well versed and have much experience in preparing for Magnet, and Malcolm Baldrige criteria.
Consulting Director of Operations and Administrative Supervisor August 2004 – June 2005
The Staffing Difference, Peoria, Illinois
●Budgetary controls and concerns were analyzed and various practice and patient workflows redesigned.
●I was asked by the governmental body to bring this group into compliance with the state of Illinois Department of Labor.
●Directly supervised over 400 employees and terminated 40 percent of the staff that had compliance or regulatory issues based on the state of Illinois regulations.
●Coordinated and implemented services in order to bring this agency into compliance with state mandated standards.
●Continued with this company in order to establish structure and educational standards after the termination of my requested term of employment as a consultant.
Nursing Care Manager of Critical Care and Cardiac Services May 2004 - August 2004
Proctor Hospital, Peoria, Illinois
●Project development of the educational program and key procedures in the genesis of an open heart program. (This facility did only diagnostic catheterizations prior to involving the open heart surgeons).
●Re-designed patient rooms, surgical flow, and hallways for this level of patient care.
●Prepared budgets to include the purchasing of various monitoring equipment to facilitating infrastructure changes in order to best manage this population.
●Designed workflow to accommodate this population.
●Provided guidance in the acquisition of all equipment for the care of this population.
●Workflow standardization to flow from the emergency department, to special procedures or surgery, intensive care, cardiac step-down, to discharge.
●Implemented the acquisition of cardiac rehab services.
●Funding was cut and the program was terminated during a facility acquisition.
●Managed a patient care staff of 40 upon the departure of the previous leadership.
●Realigned the departmental budgets into better alignment with the strategic goals of the facility.
Clinical Nursing Supervisor Critical Care - Educator February 2002 - May 2004
St Francis Medical Center, Peoria Illinois
●Managed patient care staff and provided budgetary guidance throughout the cardiac services department.
●Coordinate activities of clients throughout all cardiac services.
●Revised entire cardiac education program to meet best practice standards.
●Worked PRN in the emergency department.
●Direct development team member for the EHR project by implementing IDX, with the vision of moving OSFMC from its paper based medical record to a point-of-care electronic information system, including integrated Pharmacy, and key interfaces.
●Product evaluation and projected needs analysis completed between EPIC and Cerner.
Clinical Nursing Supervisor July 2001 - February 2002
Western Arizona Regional Medical Center, Bullhead City, Arizona
●Unit supervisor and managed an emergency department at this level 2 trauma center.
●Was released secondary to downsizing at this facility.
Crisis Nurse/ Critical Care Registry Nurse/Administrative Nursing Supervisor June 1998 - July 2001
St Francis Medical Center, Peoria, Illinois
●Educational development for staff that had been brought in from the Philippines and from Brazil.
●Taught English classes and prepared the groups for the TOEFL exams
●Direct EHR project by standardizing content throughout the OSF Healthcare System prior to migrating all content to IDX.
HIMSS (Healthcare Information Management Systems Society)
ANA (American Nurses Association)
Grant Reviewer and facilitator for the CMS since 2010