Carole Smith

**** ******** ******* ********, ** 404-***-**** ac4v1n@r.postjobfree.com

Professional Highlights

•Analytical Credit expert with 18 years of experience

•Extremely adept at quantitative analysis and client relations

•Proven ability to provide cost saving evaluations

•Business professional experience in corporate collections

Professional Experience

The Atlanta Journal Constitution – Atlanta, GA – Credit Analyst/Liaison 2012 – 2017

•Responsible for collection of receivables, account reconciliation and order control for 400 customers totaling over 5 million dollars.

•Provide weekly and monthly reports to all levels of management.

•Conduct weekly credit procedures training to 25 newly hired sales representatives.

•Collaborate with departments within the company to reconcile customers’ accounts.

•Responsible for analyzing customer/business accounts before transferring to in house law department.

•Review and process daily credit card and electronic check transactions and payment

•Consulted with company attorney Williams & Williams after referring account to collections.

The Atlanta Journal Constitution – Atlanta, GA – Collection Analyst 2010 - 2012

•Built relationships through exceptional customer

•Identified process improvements for billing and collections issues.

•Collaborate with other departments to test and implement enhancements.

•Provided comprehensive updates to management team regarding customers’ accounts.

•Verified the accuracy of invoicing for revenue earned from all departments

Education

Bachelor of Arts in Communications

Clark Atlanta University, 1984

Professional Development & Certifications

Microsoft Word, DTI, NCS, Dunn & Brad

REFERENCES AVAILABLE UPON REQUEST

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