Administrative Assistant

Albert Castro

**** **** ** ******, *******, FL **018 305-***-**** ******.**********@*****.***

Objective

I am a driven, energetic, and a hardworking professional with great experience in administrative and managerial areas. I am a focused leader with the ability to communicate and coordinate ideas to a large group of people with strong ability to work under pressure and time constraints. I have extensive experience working on data analysis, customer service, and leadership utilizing great communication skills.

Education

HIGHSCHOOL DIPLOMA AMERICAN ACADEMY

HOTEL MANAGEMENT MIAMI JOB CORP

BUSINESS ADMINISTRATION MIAMI DADE COLLEGE

Skills & Abilities

MANAGEMENT, ADMINISTRATIVE, DATA ENTRY, ACCOUNTING, COMMUNICATION, INDEPENDENT, MULTITASKING, FORK LIFT DRIVER, WAREHOUSE WORKER

FLUENT & PROFICIANT – ENGLISH & SPANISH

EXPERIENCE

ADMINISTRATIVE & CREDENTIALING SPECIALIST MAGELLAN HEALTH 12/2014 – 12/2017

Review agreements and documents to ensure the terms and conditions comport with standard the company’s term and conditions.

Work directly with internal and external team members to negotiate and finalize agreement in order to help reduce errors and improve turnaround time to execution.

Responsible for conducting background checks, contacting licensing boards, reviewing license applications, obtaining education information and interviewing references.

Responsible for maintaining executed contracts, updating and maintaining contract templates, tracking contract milestones, including renewals via the MS Excel tracking tool and database.

Identify and research for missing provider documentation to expedite their hiring process.

Demonstrated strong attention to detail and ability to multitask within a fast-paced, high-pressure work environment to meet deadlines and achieve positive results.

Working the switchboards and answering phone calls from clients. Setting up meetings in conference rooms.

Assistant to office manager department supervisor.

Filing personal and confidential client information.

DATA ANALYST & NETWORK SERVICES PSYCHCARE 10/2011 – 12/2014

Received 40-45 provider credentials via electronics faxes, email, or correspondence.

Handled 40+ inbound phone calls from healthcare providers regarding questions, or issues regarding their network status. Which help bring down the waiting time.

Responsible for organizing all provider documents by scanning, saving and renaming files accordingly. Making it a faster to locate any documents when needed.

Assisted team members with special projects when necessary in any projects requested in order to meet stringent deadlines. Working the switchboards and answering phone calls from clients. Setting up meetings in conference rooms.

Assistant to office manager department supervisor.

Filing personal and confidential client information.

STORE SUPERVISOR & SERVICE SPECIALIST TIRE CHOICE 07/2009 – 1/2012

Diagnose and repair vehicles systems including brakes and hydraulics.

Maintain and fix fuel ignition, electrical systems, suspension and alignment, air conditioning and computer systems.

Perform preventative maintenance and courtesy checks to find any safety issues and reduced accidents around work shop by 18 percent.

Delivered superior client satisfaction by making sure all questions were answered to satisfaction.

Filing personal and confidential client information.

Assisting HR department in order to enter data and keeping all updated for new hire and termination information and files. Maintaining customer files.

FORKLIFT DRIVER & WAREHOUSE ESTES 03/2014 – PRESENT (PART TIME)

Support warehouse operation workflows by receiving and shipping, loading and unloading goods, and transferring completed products and raw materials to designated storage areas.

Use automated systems and RF units to manage inventory.

Use heavy machinery and equipment, including palletizers, forklifts, high pickers, and pallet runners and jacks.

Manage warehouse operations and maintain workflows and production schedules in alignment with company policies and federal regulations such as OSHA.

Develop and implement safety policies to maintain accident-free workplace.

Provide training to new employees in forklift operations to help them obtain certification.

Used heavy machinery and forklifts to load and unload freight trucks.

Reviewed bills from incoming trucks, and sorted and scanned stock and freights to sustain workflows.

Transported and organized materials in warehouse and maintained storage layouts.

Communication/Skills

Languages: Fluent oral and written English and Spanish.

Software: Microsoft Office (Work, Excel, Outlook, PowerPoint); Data Entry, Lotus Notes, Mac OS X. QuickBooks Online, 10 Key Data Entry.

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