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Medical Customer Service

Lithonia, GA, 30058
March 21, 2018

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Tracy Ann Edwards



Attentive Medical Office Assistant excited to bring expertise in patient care to growing hospital. Highly accomplished in quickly building rapport with patients, performing assessments and using clinical knowledge and skills to treat patients. Committed to working as part of a larger team to deliver high-quality care to diverse patient populations.


Understands medical procedures

Calm and level-headed under duress

Quick problem solver

Medical terminology knowledge

Knowledge verifying patients insurance coverage and eligibility

Provide customer service excellence during every patient encounter

Understand and Adhere with all state and federal regulations such as HIPPA requirements

Collects copayment and deductibles from patients

Understanding of the healthcare systems insurance verification

Ability to maintain appropriate quality assurance accuracy for the department


May 2014 to December 2016

Southern Regional Medical Center Riverdale, GA

Medical Office Receptionist

Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants. Observed strict HIPAA guidelines at all times according to company policy.

October 2012 to April 2014

Piedmont Fayette Hospital Fayetteville, GA

Medical Receptionist

Took messages from patients and relayed them to the appropriate staff. Processed patient payments and scanned identification and insurance cards. Set up appointments for physician visits and procedures using calendar software. Thoroughly investigated past due invoices and minimized Number of unpaid accounts.

June 2010 to August 2012

Med-South Associates Riverdale, GA

Medical Secretary

Thoroughly investigated past due invoices and minimized Number of unpaid accounts. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Directed patient flow during practice hours, minimizing patient wait time. Scheduled patient appointments.

Education and Training

2014 Strayer University Lithonia, GA

Associate of Arts Business Administration

Coursework includes Organizational Behavior Coursework includes Economics 3.0 GPA

Financial Coursework in Fundamentals of Communication

2010 Javelin Technical Training Center Tucker, GA

Medical Coding and Billing

Coursework in Healthcare Management Coursework in Medical Assisting Coursework in Biology, Clinical Chemistry and Microbiology

Activities and Honors

Licensed Certified Application Counselor and Healthcare Navigator

1st Aid CPR and AED Certified

Member of the Technical Honor Society

Received Department of the Navy Good Conduct Medal

Served in United States Navy 6/2005 - 6/2009

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