Customer Service

Donna Byrd

**** *** **** ***** * Huntsville, AL *5811

******.******@*****.*** * 256-***-****

LinkedIn Profile: www.linkedin.com/in/donna-byrd-9b8890151 Professional Experience

Teller-Regions Bank August 1998-October 2017

Huntsville, AL

• Exceeded company’s referral goal by 125% in 2015 and 2016.

• Provided exceptional customer service in person and by phone to all customers.

• Performed essential teller functions such as: payments, cash advances, gift card purchases, savings bond redemptions, check orders, balance inquiries, foreign currency orders, western union point of sales, and night drop deposits.

• Performed marketing and advertising campaigns for the bank and made customers aware of new products and services that the bank offered.

• Administrative duties included: distribution of daily mail, ordered supplies for associates, prepared outgoing FedEx shipments, conducted monthly branch audit reports and cash counts, filed bank documents, stocked supplies and reconciled inventory, ordered cash shipment, and directed customers to correct office personnel to meet their banking needs.

• Maintained a high level of discretion and confidentiality when dealing with customer information and privacy.

• Ensured the accuracy of information given to the bank clients.

• Recognized financial needs and had customer conversations accordingly. School Crossing Guard- City of Huntsville October 1992-1998 Huntsville, AL

• Assisted children crossing the street coming to and from school.

• Conducted traffic control in school zones.

• Coordinated with Huntsville police department in the setup and safety of community events. Manager- PIP Printing May 1990- October 1992

Huntsville, AL

• Managed the staff at PIP printing company.

• Ordered inventory and supplies for the business.

• Processed customer orders.

• Ensured customer orders to the finish of the production cycle which included: copying, binding, cutting, folding, and drilling.

• Exhibited excellent customer service.

Manager- Insty Prints January 1988- May 1990

Huntsville, AL

• Operated camera and press equipment.

• Conducted all banking transactions on behalf of the business including: deposits, withdrawals, and payroll.

• Used computer graphics and layout designs to create products for customers. Education

Lee High School Graduate

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