Medical Customer Service

TALORA BROWN

**** ****** **** #*** **** Lake, MS 38637 Phone: 662-***-**** Email: ***********@*****.***

CAREER PROFILE & HIGHLIGHTS

Service-oriented professional recognized for superior performance and commitment to quality customer service; poised to transition robust medical education and excellence administrative experience into opportunities to excel in the healthcare industry. Demonstrates advanced administrative skills and comprehensive knowledge of medical billing techniques.

PROFESSIONAL STRENGTHS

Expertly manages all front-office duties, organizing and prioritizing tasks in order to complete projects within deadlines.

Displays uncompromising integrity and consistency while meeting or exceeding targeted results.

Fosters effective working relationships with both internal and external customers.

EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy – Tampa, FL

Medical Billing and Coding Diploma, 2012

Ultimate Medical Academy – Tampa, FL

Associates of Science, 2013

Certificate of Completion Medicare Fraud & Abuse: Prevention, Detection, and Reporting (7/2012), CMS 1500 (7/0212), Uniform Billing (UB)-04 (8/2012), World of Medicare (8/2012)

CORE MEDICAL QUALIFICATIONS

Medical Billing

ICD-9-CM, HCPCS, CPT

Insurance Verification

Anatomy & Physiology

Medicare, Medicaid, TRICARE

CMS 1500, CM 1450 (UB-04), EOB’s

Managed Care (HMO, PPO, and POS)

Insurance Claim Processing

Medical Coding

Intermediate ICD-10-CM

Co-Payments & Deductibles

HIPAA Compliance

MS Office (Excel, Word, PowerPoint)

Electronic Medical Records

Medisoft Software

Insurance Billing Procedures

Payment Posting

Appointment Scheduling

Medical Terminology

Government Payers

Third –Party Payers

Worker’s Compensation

Office Management

Medical Office Procedures

PROFESSIONAL EXPERIENCE

Electrolux- Memphis, TN 2015- Present

Material Cycle Counter

Cycle count material on a daily basis

Ensure materials are in proper locations

Update JDE system to ensure what’s being counted matches the system

Operate an electric sit down & cherry picker lift

Identify and inspect parts

INDYWOOD ESTATES – Cleveland 2012 -2014

RESIDENT ASSISTANT/ HOUSEKEEPING

Assist residents with activities of daily living such as mobility, dressing and assisting with personal hygiene.

Maintain and manage the living quarters of all residents, ensuring a neat, clean, and sanitized environment.

Perform all duties in accordance with established methods, techniques and recognized standards.

Cleaned residents room and facility daily

MOUND BAYOU CITY HALL – Mound Bayou, MS 2010 – 2012

ASSISTANT SECRETARY

Filed and retrieved corporate documents, records, and reports.

Opened, sorted, and distributed incoming correspondence, including faxes and emails.

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