North Richland Hills, TX 76182
LinkedIn profile: https://www.linkedin.com/in/rod-selley-4012339/
RF Performance Engineer, In-Building/DSP groups
Leawood, KS – May 2015 to December 2017
My position with Verizon in the Kansas/Missouri region I built upon my knowledge to do RF/In-building/DAS task. In doing this position I relied heavily on my ability to be able to work with different engineers, contractors, and outside companies to accomplish projects fitting Verizon’s coverage plan to continue to be the best network as tested by several independent organizations. Our primary plans were for 4G LTE (Voice over LTE or VoLTE), 3G CDMA, EVDO, & EHRPD technologies in the 700, 800, 1900, & 2100 MHz frequency spectrums. Some of the key tasks I excelled at in this position
Built a strong proficiency using iBwave for modelling, planning, and analyzing designs for in building RF coverage at different sized locations. Work with the lead RF Engineer to plan equipment and analyze the bids from contract companies for the project to keep it moving forward with Real Estate and Regulator compliance.
Work in the field with Construction Engineer, Primary RF Engineer, SP Engineer, Ops Technicians, and customers to do pre & post site surveys, construction kick offs, new site turn ups/integration, and troubleshooting issues if they arose.
Work closely with the Project Manager to keep project information and milestones up to date. Kept accurate data for Siterra and creating the SDF/SARF's needed for the project path.
Kept track of multiple projects and kept track of progress in reports, databases, and spread sheets to keep all involved in the projects up to date. I am proficient in giving oral and written presentation to diverse groups and stake holders.
Monitoring and analysis of system/site/sector statistics, diagnostic monitoring, customer trouble tickets, employee trouble tickets and information from other departments. Detection and correction of performance problem using the expertise in tools such as Netscout, Iris View, RTT, SevOne, ELPT, and many other network reporting tools.
Accountable for meeting or exceeding the established RF performance criteria for the specific zone. The Performance Engineer also serves as the subject matter expert to the RF Director/Manager for the designated zone.
Monitor and meet System Performance goals including Ineffective Attempts (IA) and Lost Calls (LC) in voice networks, Failed Connection Attempts (FCA) and Dropped Connections (DC) in EVDO, and RRC Set Up Failures and Bearer Drops in LTE and VoLTE networks. Used Wire Shark and Iris View to capture and analyze data.
Used ASCOM and TEM’s data collection equipment to do site surveys. Also familiar to Rhode & Swartz site survey equipment but have not used it as much. Used Actix and Windcatcher for post processing the walk data. Analyzed the data for Macro, small cells, and in-door solutions.
Network Support Technician, NRB
Southlake, TX - August 2011 to May 2015
Resolved and troubleshoot proficient various network problem ticket types, including LTE and 3G data, MMS, SMS, and carrier provided data services.
Daily analysis of customer ticket trends for specific areas and technologies. • Facilitates resolution of larger issues between multiple areas of the company, composes clear and concise reports for resolution and root cause.
Technical Floor Support and PAT duties. Provides additional assistance to team members with complex and escalated issues. Monitors manages 911, Executive escalations, & Fire Sat issues for the NRB. Facilitates conference calls when needed and ensure the proper points of contact are on the conference bridge.
Provides world class customer service and support to a wide variety of users including enterprise customers.
Works as point of contact/liaison between System Performance engineers and Cell Technicians in the field and the NRB technicians to resolve the customer issues in a timely and thorough manner.
Demonstrate continuous improvement in the areas of diversity, quantity and quality throughout this evaluation period.
Effective management of trouble tickets including MRS Callback, Vendor East, and other Network queues.
Nokia Networks - Irving, TX - August 1996 to February 2011
Senior Technical Support Engineer
In my time with Nokia I did customer support working directly with multiple carrier’s worldwide to select, deploy, optimize, and troubleshoot their networks. Primarily working with 2G GSM technologies in the 800, 900, 1800, & 1900 MHz frequency spectrums. Also did some work with the 3G UMTS in the same frequency bands. Worked directly with the Radio Access product lines and coders in Finland & India. I worked with our customers/carriers to get the information, logs, specific features, and other data needed to keep the current or new software running as planned and advertised.
Gave expert system level technical support for cellular network equipment. Supporting primarily internal customer support engineers, internal sales managers, internal customer care managers, and directly to our customers.
Coordinate directly with platform software programmers and designers to find quick resolution to escalated trouble tickets.
Expert onsite customer and sales support to demonstrate new features in the customer test labs and field applications.
Internal project manager leading up to 5 engineers during the project
Led project: 1) reporting lab status, 2) tracked and ordered equipment for project, 3) maintained test procedures, 4) facilitated engineers needs to carry out test procedures, 5) collecting and maintaining test logs and documentation, 6) reported to the global lead project managers in Europe on my project status.
Supported the customer in their lab upgrades & testing, assisted customers in taking the platform software to the field to conduct initial upgrades in the live markets.
Gave 24/7 on call technical support. Gave quick and precise trouble resolution via phone, email, and on customer sites.
Coordinated all lab activities, such as: installation, commissioning, integration, optimization, maintenance &trouble shooting of problems in the entire lab network. Maintained the Mobile Switching Center (MSC/NSS), Home Location Registry (HLR), Transcoder, Base Station Controller (BSC), SGSN (Serving GPRS Support Node), Base Stations, and several messaging servers.
Installed, configured, and maintained all IP switches, routers, and hubs in our lab environment.
Associate in Electronics Technology
DeVry University-Kansas City - Kansas City, MO
July 1986 to February 1988
iBwave In-building Design Level 1 Certified
April 2017 to April 2020
iBwave In-building Design Level 2 Certified
April 2017 to April 2020