Customer Service Microsoft Office
Resume:
Natasha Clervil
Miramar, FL *****
************@*****.***
Well accomplished professional with over ten years experience with demonstrated track record of success in the hospitality industry. I have excellent verbal and written communications skills and display exemplary interpersonal skills dealing with customers, colleagues, and management. My references will speak to my abilities as a well-organized team player that completes tasks efficiently and thrives on working in a multi-tasking environment.
Professional Strengths:
* Attention to details * Team player * Service focused * Process orientated
* Good time management skills * Communications * Organizational skills * Fast Learner
* Multi-tasking abilities * Strong analytical * Problem solving skills * Creativity
* Microsoft Office (Word, Excel, PowerPoint and Outlook) * Dedication
EXPERIENCE:
04/2007- 02/2017 Miccosukee Tribe of Indian, Miccosukee Restaurant- Miami, Florida
Manager
Embraced and applied leadership skills to motivate the team to perform at their best abilities,
To produce solid and continuous growth of the restaurant clientele.
Managed tracking performance review process and controlled the overall cash flow on a daily basis to meet the weekly expenditures.
Maintained accounting books regarding employee payroll and sales summaries of the restaurant.
Processing of new hire and termination; up dated job descriptions reflect current responsibilities, make hiring recommendations based on an initial review of submitted resume, policy development, staff development, scheduled working hours of staff and rotation of shifts.
Created new menu formats keeping in mind customer preferences and upcoming varieties available.
Great Customer Service Skills.
Decision making ability
Organizational skills
Searched the market regarding new dishes and recipes or latest trends in restaurants that could help improve business
10/2003-10/2008 Levy Restaurants, American Airlines Arena- Miami, Florida Supervisor
Responsible for ensuring high customer service and satisfaction levels are maintained within the restaurant area of the Clubhouse at all times. Specific responsibilities include setting and maintaining employee schedules to ensure adequate staffing, and directing/coordinating the activities of the Clubhouse team to ensure guests dining expectation are surpassed. Also responsible for resolving all customer disputes in a professional manner that leaves guests with a positive image of their dining experience. Also responsible for multiple aspects of opening and closing of the Clubhouse area on a regular basis, including ensuring daily cash receipts and accounting statements are accurate.
Accomplishment:
Lead role in managing the dining experience for many VIP’s during the MTV Music Awards and the 2006 NBA Finals.
10/2004-12/2006 Game day Buffet, Miami Dolphins/Pro Player Stadium- Miami, Florida Hostess/Cash Consolidator
Managed reception area and checked guests in for their dining experience in a professional and efficient manner. Significant portion of responsibility also included balancing cash receipts and accounting statements of over (20) servers at the end of every Miami Dolphin football event
EDUCATION:
Florida International University- Miami, FL
Bachelor of Science in Hospitality Management
Graduated-May 2006
Miami-Dade Community College- Miami, FL
Associates of Arts in Management
Graduated-June 2003
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