RAM

Salesforce Developer/Admin

ac4uyr@r.postjobfree.com

412-***-****

SUMMARY

Over 5+ Year in Sales force.com Administration/Development including analysis, modeling, design, coding, testing, and implementation on various business domains like Financial, Insurance and manufacturing.

Analyzed Sales, Marketing, Customer Service, and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.

Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.

Strong knowledge on Administration setup, Apex, Visual Force, and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.

Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.comIDE, SOQL, SOSL

Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.

Good experience in SFDC related technologies such as Apex, Visualforce, Apex triggers

Configured and maintain User profiles, role hierarchy, sharing rules and Security, password policies

Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL

Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com

Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce

Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC

Extensive experience in implementation of Salesforce Chatter

Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups, and Analytical Snapshots.

Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, Snapshots, SOQL, SOSL.

Salesforce Tools

Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange

Languages

Apex, C, Java, SQL, HTML, XML, CSS, SharePoint

Operating Systems

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003, Linux

Databases

SQL Server 2008, My SQL

CERTIFICATIONS

Salesforce Certified Platform Developer I (SP17)

Salesforce Certified Administrator(SP17)

PROFESSIONAL EXPERIENCE:

Client: PCG, Austin, TX APRIL2017– Till Date

Role: SFDC Developer

Project Description

PCG is a management consulting firm that primarily serves public sector education, health, human services and make better management decisions using performance measurement techniques, improve business process and improve client outcome. We implemented Custom sales application for their field agents and partners on force.com platform.

Responsibilities:

Prepared custom objects and reports using sales force Lightning Experience.

With the Lightning Experience system, created pixel-perfect designs and applications for a very professional user experience.

Build products that work with and centralizing the information just one-click away from the homepage using Lightning Bolt

Build Applications on top of their platform with tools like Lightning App Builder. Created Dashboards and Charts in Lightning Experience.

Build Lightning Components to use on Visualforce pages.

Used the lightning component framework

Developed APEX triggers, Apex classes for various functional needs in the application.

Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.

Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.

Developed web services using Salesforce.com Web services API to provide data for third party clients.

Created custom objects and defined Lookup and Master-Detail Relationship among the objects.

Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.

Performed Analysis for Territory Management and sharing settings.

Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.

Client: AUTODESK, CA SEP2015-MAY2016

Role: Salesforce.com Developer

Autodesk is a multinational software corporation that makes software for the architecture, Engineering, construction, manufacturing, media, and entertainment industries Autodesk best known for AutoCAD but now develops a broad range of design for software for design engineering and entertainment as well as a line of software for consumers. We are customizing and building Marketing, Selling, and Servicing for customers.

Responsibilities:

Preparation of design documents of various application based on gathered requirement.

Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force, and other utilities.

Worked on lightning component events

Dealing with lightning application events and aura frame works.

Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports, and Dashboards.

Implemented Web-to-lead to track and solve leads from the website.

Created different Workflow rules and Approvals for various campaign processes.

Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.

Developed and configured various Reports for different user profiles based on the need in the organization.

Hands on experience in APTTUS Approval Process, APEX, Visual Force and APTTUS Pricing Callback Class.

Extensive expertise in APTTUS CPQ, APTTUS Quote to cash, APTTUS CLM (Contract Management)

Created email templates and inbound emails using Visual force for the clients and customers.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards.

Extensively involved in Unit Testing using Test Methods using Force.Com utilities.

Participated in the training sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls, Apttus CPQ.

Client: Tavant Technologies (I) P. Ltd, India OCT2013- July2015

Role: Salesforce Developer

Project Description:

The project involved deploying an order management application for the employees, using SFDC. This application is enhanced by the SFDC AppExchange system with advanced reporting and analytics facilitating Crystals Reports. This custom Force.com application lets the organization integrate, track, and compare the data originally entered in client system. Worked on both SFDC standard and custom objects, fields, relationships, Triggers, Workflows

Responsibilities:

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.

Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

Implemented Web-to-Lead and Web-to-Case automation.

Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.

Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services.

Tree Soft Solutions, Hyderabad, India Agust2011– Sep’13

Salesforce Admin/Developer

Project Description:

Technology leadership is the most successful strategy to challenge competitors and consolidate our position since business and technology work hand in hand. Our firm’s belief in this synthesis has motivated and enabled us to deliver solutions with a decisive competitive advantage. Tree Soft Solutions, today, is a new generation framework of technology innovators to accelerate growth. We are committed to provide quality software to our clients with innovation and modernization driven strategies.

Responsibilities:

Objects, Custom Tabs, Email Services, Security Controls Involved in Requirements gathering with multiple project managers, to better

customize, and utilize the full functionality of the Salesforce.com CRM solution.

Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.

Involved in preparing the complete Documentation of Work flow for Salesforce

Worked directly with senior management to establish parameters for designing the system.

Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.

Worked on Business processes streamlining and processes re-engineering Integrated database with the proprietary software.

Participated in the training sessions provided by the Salesforce team

Repaired old MS Access databases to make it “error-free”.

Generated graphical reports using Macros and Queries

Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify the cases to users or queues.

Implemented security and sharing rules at object, field, and record level for different users in the organization

Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.

Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales

Involved in preparation of the Training Manual for the releases

Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & amp; Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports

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