Senior System Business Analyst
Resume:
Anna D. Arnold
Hampton, Georgia 30228
Home: 678-***-****
***********@*****.***
TECHNICAL QUALIFICATIONS
Oracle: Oracle - 9i, 10G, 11i, R12 (Install base, Reports, Custom Forms and User applications)
Systems: UNIX (HP/UX), Windows (98, 2000, 2007, NT), Lotus Notes, IRIS, Firezilla
Languages: HTML, CSS, JavaScript, Citrix, SQL, SQL Navigator
Software: MS Office (Excel, Word, PowerPoint, MS Visio, MS Project, Access), Business Objects (Infoview and Desktop Intelligence), BMC Remedy, Business Intelligence, Oracle E-Business Suite, Snag It, NewsCycle Solutions, Version One, Jira, Service Now, Control M Workload Automation 9.0,Skype, Application Desktop Integrator(ADI), Toad Version 8&0, Discoverer 6I and 10G, Citrix
Certification: UNIX Fundamentals, Information Technology
PROFESSIONAL EXPERIENCE
Cox Media Group Atlanta, GA 02/14 – 12/17
Senior System Analyst III/Project Lead
Provide analytical and technical hands-on support for the core circulation applications for Cox newspapers: Ohio, West Palm Beach, Austin and Atlanta included but not limited to: customer call center, telephone/online customer self-service, customer invoicing/payment processing, vendor billing/ payment processing
Monitored and resolved Control M workload job automations files/processes for internal and external servers
Managed user security roles and access of NewsCycle application to ensure database integrity
Responsible for Service Now Tickets to ensure tickets were resolved within SLA
Troubleshoot and prioritize technical/functional issues to minimize interruption of normal business operation and engaged third party as needed for short/long term solutions
Point of contact for system tests/implementations upgrades of application to ensure system changes were standardized across all Cox Media Group newspapers
Participated in cloud migration of NewsCycle application and assisted in verifying transfer of data and functionality
Generated documents explain business functions and/or technical design while providing after hours on-call support for critical production applications
Served as scrum master for Circulation Support team by weekly meetings, preplanning, review of backlog and tracking of user stories in two week sprint
Manheim (The Intersect Group), Atlanta, GA 02/13 – 09/13
Senior Business Analyst III (Contract)
Evaluated and troubleshoot financial transactions in TRAX(Total Resource Auction) application and identified root cause of issues
Provided user assistance to resolve discrepancies of data while monitoring system functionalities
Gathered requirements and collaborated with IT support solutions to streamline transactions
Collaborated with technical support solutions to streamline financial transaction from custom application
Anna D. Arnold Page 2
AT&T(Contractor), Atlanta, GA
08/10 – 10/12
Senior Business Analyst – EPL/Oracle Planning Application Support
Serve as point of contact for supply chain, inventory and fleet operations. To prioritize, implement and manage ERP enhancements while understanding impacts and issues.
Resolved inventory issues with ASCP (Advanced Supply Chain Program) application while identifying the root cause
Assisted with system cleanup of duplicate data for space management and identifying outdated inventory on hand
Collaborated with technical teams the analysis, design and development of upgrades while using SDLC Agile methodology
Performed UAT(user acceptance testing) script case scenarios to validate enhancements and served as point of contact during warranty period
Developed manuals, user training classes and documented key application functionalities/processes while supervising temporary employees
Monitored and took ownership of AOTS(AT&T On Line Ticket System) application to ensure SLA compliance
Communicated effectively with user community and stakeholders status of projects to completion
Demonstrated the ability to successfully perform across multiple, complex system implementations with internal and external customers
Supported daily production operations and monitored applications ( Oracle Demand Planning, Oracle Supply Chain and Planning, Logistics and CATS) while gathering and assisting SOX/internal audit support
RICOH, Atlanta, GA
07/07 – 08/10
Sr. System Analyst/Oracle Specialist
Serve as point of contact regarding Oracle data in Services Technology Division. Collaboratively work with various support teams to improve overall normal business operation processes
Interfaced with internal customers to analyze and define/gather project requirements in effort to improve system functionalities
Responsible for end to end testing of enhancements/upgrades by creating user acceptance testing scenarios
Demonstrated the ability to participate on multiple teams while translating concepts to business and senior leadership while collaborating with off shore team regarding project updates and milestone coordination
Identified, communicated and resolved potential risks during project to ensure overall success
Performed comprehensive knowledge transfer to end users through training classes, demos, manuals and presentations
Served as lead of projects using SDLC methodology and managed three direct reports
Daily monitored Oracle application modules for system performance and served as primary point of contact to resolve issues in Oracle EBS modules (AR,FA,AP,GL, Advanced Collection, Project Accounting and Cash Management) invoice, billing, customer information/update, fixed income obligations and consolidation of duplicate customer data/ customer relationship management while executing sql queries to database
Served as main point of contact for external customers regarding machine encryption and privacy of data transmission to prevent compromise of data
Responsible for capturing and analyzing issues to improve overall company key performance (kpi)
Anna D. Arnold Page 3
BellSouth, Atlanta, GA
04/01 – 07/07
Senior Business System Analyst
Provide support of Oracle Application including but not limited to (GL, AP, AR, FA,).
Interfaced with customers to define project requirements while closely working with other departments to standardized procedures across multiple organizations while utilizing SDLC methodology
Manage all phases of project life cycle including feasibility, planning and analysis, delivery and implementation as project manager/business analyst using SDLC methodology
Daily support to user community while building business relationships and delivering requested functionality, on time and within budget
Increased efficiency by 50% by developing and supporting new test procedures/practices internally
Responsible for conducting user test labs for Oracle conversion while assisting with transfer of data to Oracle application
Served as point of contact for user community while monitoring of daily performance of system applications
Performed structured query language (SQL) administration to include database verification, to troubleshoot and identify root cause
Initiated periodic reviews with user community to identify potential needs and propose recommendations to stakeholders to improve the use of resources
Developed and provided adhoc reports as requested to track revenue streams for internal, financial, budget and channel management
EDUCATION
UNIVERSITY OF PHOENIX, Atlanta,GA March 2010
Masters – Information Systems
CLAYTON STATE UNIVERSITY, Morrow, GA May 2007
Bachelor of Science – Information Technology
Link Id: www.linkedin.com/in/anna-arnold-5950a2159
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