Anna D. Arnold

**** ********* *****

Hampton, Georgia 30228

Home: 678-***-****

ac4uyj@r.postjobfree.com

TECHNICAL QUALIFICATIONS

Oracle: Oracle - 9i, 10G, 11i, R12 (Install base, Reports, Custom Forms and User applications)

Systems: UNIX (HP/UX), Windows (98, 2000, 2007, NT), Lotus Notes, IRIS, Firezilla

Languages: HTML, CSS, JavaScript, Citrix, SQL, SQL Navigator

Software: MS Office (Excel, Word, PowerPoint, MS Visio, MS Project, Access), Business Objects (Infoview and Desktop Intelligence), BMC Remedy, Business Intelligence, Oracle E-Business Suite, Snag It, NewsCycle Solutions, Version One, Jira, Service Now, Control M Workload Automation 9.0,Skype, Application Desktop Integrator(ADI), Toad Version 8&0, Discoverer 6I and 10G, Citrix

Certification: UNIX Fundamentals, Information Technology

PROFESSIONAL EXPERIENCE

Cox Media Group Atlanta, GA 02/14 – 12/17

Senior System Analyst III/Project Lead

Provide analytical and technical hands-on support for the core circulation applications for Cox newspapers: Ohio, West Palm Beach, Austin and Atlanta included but not limited to: customer call center, telephone/online customer self-service, customer invoicing/payment processing, vendor billing/ payment processing

Monitored and resolved Control M workload job automations files/processes for internal and external servers

Managed user security roles and access of NewsCycle application to ensure database integrity

Responsible for Service Now Tickets to ensure tickets were resolved within SLA

Troubleshoot and prioritize technical/functional issues to minimize interruption of normal business operation and engaged third party as needed for short/long term solutions

Point of contact for system tests/implementations upgrades of application to ensure system changes were standardized across all Cox Media Group newspapers

Participated in cloud migration of NewsCycle application and assisted in verifying transfer of data and functionality

Generated documents explain business functions and/or technical design while providing after hours on-call support for critical production applications

Served as scrum master for Circulation Support team by weekly meetings, preplanning, review of backlog and tracking of user stories in two week sprint

Manheim (The Intersect Group), Atlanta, GA 02/13 – 09/13

Senior Business Analyst III (Contract)

Evaluated and troubleshoot financial transactions in TRAX(Total Resource Auction) application and identified root cause of issues

Provided user assistance to resolve discrepancies of data while monitoring system functionalities

Gathered requirements and collaborated with IT support solutions to streamline transactions

Collaborated with technical support solutions to streamline financial transaction from custom application

Anna D. Arnold Page 2

AT&T(Contractor), Atlanta, GA

08/10 – 10/12

Senior Business Analyst – EPL/Oracle Planning Application Support

Serve as point of contact for supply chain, inventory and fleet operations. To prioritize, implement and manage ERP enhancements while understanding impacts and issues.

Resolved inventory issues with ASCP (Advanced Supply Chain Program) application while identifying the root cause

Assisted with system cleanup of duplicate data for space management and identifying outdated inventory on hand

Collaborated with technical teams the analysis, design and development of upgrades while using SDLC Agile methodology

Performed UAT(user acceptance testing) script case scenarios to validate enhancements and served as point of contact during warranty period

Developed manuals, user training classes and documented key application functionalities/processes while supervising temporary employees

Monitored and took ownership of AOTS(AT&T On Line Ticket System) application to ensure SLA compliance

Communicated effectively with user community and stakeholders status of projects to completion

Demonstrated the ability to successfully perform across multiple, complex system implementations with internal and external customers

Supported daily production operations and monitored applications ( Oracle Demand Planning, Oracle Supply Chain and Planning, Logistics and CATS) while gathering and assisting SOX/internal audit support

RICOH, Atlanta, GA

07/07 – 08/10

Sr. System Analyst/Oracle Specialist

Serve as point of contact regarding Oracle data in Services Technology Division. Collaboratively work with various support teams to improve overall normal business operation processes

Interfaced with internal customers to analyze and define/gather project requirements in effort to improve system functionalities

Responsible for end to end testing of enhancements/upgrades by creating user acceptance testing scenarios

Demonstrated the ability to participate on multiple teams while translating concepts to business and senior leadership while collaborating with off shore team regarding project updates and milestone coordination

Identified, communicated and resolved potential risks during project to ensure overall success

Performed comprehensive knowledge transfer to end users through training classes, demos, manuals and presentations

Served as lead of projects using SDLC methodology and managed three direct reports

Daily monitored Oracle application modules for system performance and served as primary point of contact to resolve issues in Oracle EBS modules (AR,FA,AP,GL, Advanced Collection, Project Accounting and Cash Management) invoice, billing, customer information/update, fixed income obligations and consolidation of duplicate customer data/ customer relationship management while executing sql queries to database

Served as main point of contact for external customers regarding machine encryption and privacy of data transmission to prevent compromise of data

Responsible for capturing and analyzing issues to improve overall company key performance (kpi)

Anna D. Arnold Page 3

BellSouth, Atlanta, GA

04/01 – 07/07

Senior Business System Analyst

Provide support of Oracle Application including but not limited to (GL, AP, AR, FA,).

Interfaced with customers to define project requirements while closely working with other departments to standardized procedures across multiple organizations while utilizing SDLC methodology

Manage all phases of project life cycle including feasibility, planning and analysis, delivery and implementation as project manager/business analyst using SDLC methodology

Daily support to user community while building business relationships and delivering requested functionality, on time and within budget

Increased efficiency by 50% by developing and supporting new test procedures/practices internally

Responsible for conducting user test labs for Oracle conversion while assisting with transfer of data to Oracle application

Served as point of contact for user community while monitoring of daily performance of system applications

Performed structured query language (SQL) administration to include database verification, to troubleshoot and identify root cause

Initiated periodic reviews with user community to identify potential needs and propose recommendations to stakeholders to improve the use of resources

Developed and provided adhoc reports as requested to track revenue streams for internal, financial, budget and channel management

EDUCATION

UNIVERSITY OF PHOENIX, Atlanta,GA March 2010

Masters – Information Systems

CLAYTON STATE UNIVERSITY, Morrow, GA May 2007

Bachelor of Science – Information Technology

Link Id: www.linkedin.com/in/anna-arnold-5950a2159

Contact this candidate