Customer Service Executive

Arvind Yadav

*/*** ***** *****, ****** Nagar Yojna, Rai Bareli Road, Lucknow.

Contact No: 808*******, Email Id: ***************@*****.***

OBJECTIVE

Seeking challenging assignments across operations

PROFILE

Competent & Diligent professional with an experience across planning and implementation of institution’s vision, monitoring & review of policies, administration, faculty development and management, infrastructure and facilities management, admissions planning and monitoring, lastly spearheaded as Team Leader in Ethics Institute of Management & Technology, Lucknow

Ability to manage the crisis communication effectively, analyzing problems and opportunities; liaise with management & clients. Strong coordination and liaison skills with efficiency in creating collaborative relationships

Expertise at providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention. Consistent performer with strong track record of exceeding performance benchmarks

Possessing valuable insights, managerial and administrative abilities, keen analysis and team approach to implement best practices & processes used, adept at working in high pressure environments with strict deadlines and multiple deliverables

Core competency in planning and scheduling to meet targets and conceptualizing/ implementing process modifications to enhance operational efficiency and optimize resource utilization. Keen strategist, adept at creating innovative strategies and formulating administrative policies for accelerated growth of the organization and cost optimization

PROFESSIONAL HIGHLIGHTS

Worked with Serco an intelnet in BSNL process as a C.S.E (Customer service executive)● 04/04/2012-11/08/2013

A customer oriented and excellent communicator possesses experience as Customer Support Executive.

Excellent in conveying the client’s requirement to the team leader.

Expertise in taking follow up on daily basis.

Expertise in working with a team.

Worked with Sindh Best price As a cashier and computer operator ● 29/12/2014-04/04/2016.

Manage all their data of Reports.

Daily MIS.

Mail Handlng.

Worked With Metro Cash and Carry wholesale center As ALC (Administrative and Logistic center) ●27/04/2016-08/05/2017.

Mail Handling.

Daily MIS.

Handling Calls.

Monitering The Flore.

Handling some Technical Issues.

Working With VED IT Solution as a back office executive since 12/05/2017.

Daily MIS.

Handling Calls.

Moniterning the Task.

EDUCATIONAL QUALIFICATIONS

Graduation (B.A) 2012 ● Lucknow University.

Intermediate 2009 ● U.P. Board

High School 2005 ● U.P. Board

Certifications

Computer Diploma in PGDCA (1year)

DIploma in Tally

Computer Diploma C++

GST Diploma (2 Months)

Date of Birth: 15th may 1988, Languages Know: English and Hindi, References: Available on Request

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