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Customer Service Management

Gloversville, NY
March 19, 2018

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Monica Hyacinth

** ***** ***., ************, ** 12078, 518-***-****, 518-***-****,

Summary of Skills


Public Safety & Security


Database Management

Customer Service



First Aid

Ordering/Order filling

Professional Skills

Correction Officer/YDA4

Conduct head counts to ensure that each prisoner is present.

Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.

Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.

Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.

Maintain records of prisoners' identification and charges.

Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.

Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.

Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport.

Settle disputes between inmates.

Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.

Participate in required job training.

Counsel inmates and respond to legitimate questions, concerns, and requests.

Issue clothing, tools, and other authorized items to inmates.

Process or book convicted individuals into prison.

Investigate crimes that have occurred within an institution, or assist police in their investigations of crimes and inmates.

Supervise and coordinate work of other correctional service officers.

Direct Care Coordinator

Monitor and record clients' progress to ensure that goals and objectives are met.

Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.

Employment History

Corrections Officer – NYS Dept. of Corrections, Hudson, NY 1993 – Present

Direct Care Coordinator – Lexington Center, Gloversville, NY 1986 – 1993


A.A.S. Office Tech: Word/Info Processing, Fulton Montgomery Community College


First Aid/CPR/AED HIV Training

NYS State Search Team Crisis Management Prevention

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