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Business Analyst

Mundelein, IL
March 19, 2018

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Business Analyst known for being a team player. Detailed and results oriented individual with diverse experience in Lending, particular expertise in System and Business Analysis, Testing, Collections, Mortgages and Underwriting.


KFORCE CONSULTANT, BMO Chicago, IL Apr 2014-Oct 2017

Business Analyst

Analyzed business processes, collaborated and consulted with users to align technical solutions with business strategies needed to comply with Federal Regulation changes, business practices and guidelines.

Lead business role

Responsible for one or more competing (moderate to complex) projects

Schedule, manage and facilitate kick-off for assigned projects

Interview Business Leads and key stakeholders

Facilitate meetings with Technology and business partners to gather, translate and document Functional Business Requirements, Change Management Processes and Requirements Traceability

Provide process support

Communicate requirements/project status to Project Management, Upper Management and Project Leads

Initiate escalation through proper channels when necessary

Project stakeholder

Ensure Regulatory Requirements are identified and satisfied

Collaborate with Project Manager and Business Leads to identify and resolve open items, timeline constraints, project risks


Decreased document types by 27% utilizing base documents and aligning requirements with Compliance, Legal and Line of Business.

Automated 97% of all Home Equity document production and increased electronic distribution by 50%.

Implemented electronic signature (E-Sign) which eliminated 3 day waiting period for “Know Before You Owe”

Assisted in the maintenance and research of defects/retesting and resolution for UAT (25%) QA (15%) and INTEG (15%).

AEROTEK CONSULTANT, BCU Vernon Hills, IL Jan 2013-Mar 2014

Business Analyst

Responsible for creating, modifying and converting business workflow processes to maintain consistent business processes across multiple departments including Member Servicing and Lending.

Highly skilled in Akcelerant software application including the Service Anywhere product and Loan Origination System.

Performed administrative functions within Akcelerant for initial set up of users and business processes through workflow and queue creation and maintenance.

Developed a strong relationship with the business to understand their existing processes and converting 20+ manual processes to repeatable workflows within Akcelerant.

Responsible for reviewing, documenting and testing Reg. Z compliance changes on Home Equity products including, Loan Documentation, Statements and Coupons.

Responsible for the creation of test cases when existing Lending rules needed modifications including, Tracking, Testing and Resolution.

BAXTER CREDIT UNION (BCU) CONSULTANT, Vernon Hills, IL Oct 2004-Jan 2013

Lending Business and QA Analyst

Performed Business Analyst activities at beginning of project phases.

Interviewed business SME's from loan processing, fraud, and sales to gather and document business application processes, requirements and improvements

Developed business rules both in/outside of the software to meet the business requirements

Responsible for testing documents for conversion to Akcelerant's Loan Origination system including regulatory and compliance document creation and change.

Developed strong relationships with the CUNA Mutual Group project team to ensure that documents created and populated from the credit union core system (Symitar) populated correctly based on the members loan scenario and designated State.

Created over 500 test scenarios and manual execution scripts of the loan origination process to ensure loans funded accurately, documents were compliant and accurate per state, loan type and loan scenario:

oUnsecured, and Unsecured Lines of Credit

oStock Secured and Share Secured Loans and Lines of Credit

oVehicle and Non-Auto Vehicle Secured Loans

oHome Equity Loans and Lines of Credit

Additional Projects

Phone System-executed testing, logged defects and followed through with regression testing/defect resolution

Online/Mobile Banking- executed testing, logged defects and followed through with regression testing/defect resolution

WebDocs-performed Business and Quality Assurance Analyst activities throughout all project phases

Mortgage Consultant

Responsible for Quality Assurance (loan documentation and HMDA reporting) and Administrative activities

Collection Consultant

Responsible for collection activity and debt recovery on delinquent accounts, reviewed repossession and bankruptcy files and completed administrative activities.

BAXTER CREDIT UNION (BCU), Vernon Hills, IL 1999-2004

Project Leader

Developed and implemented project plans to streamline existing processes or create new ones in three functional areas: Loan Processing, Collections and Underwriting.

Created, tested and implemented an Automated Lending Decision (ALD) Module

o15% of loans approved within 5 seconds

Streamlined system based application process (short application) and workflows to coincide with ALD

oApplication time decreased from 15-20 minutes to roughly 8 minutes.

Created tracking record to streamline and automate processes.

Previous positions held 1987-1999

Collection Supervisor

Senior Collection Specialist

Credit Card Collector/ Visa Charge back Processor



Cheerleading Coach


College of Lake County, Grayslake, IL 1985-1986

Computer: Microsoft office: Word, Excel, Outlook, PowerPoint, Visio and SharePoint


Referrals upon request

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