MR. DARRON HERMAANS
ID No: 780**********
** ********** ******, ***** ****, Port Elizabeth, 6001
To contribute within an innovative company that supports learning and growth.
To work within a company that strives to achieve its mission and objectives – A company that has a vision and inculcates in their staff a culture off professionalism in serving their customers.
2001 National Diploma – Human Resources Management
Matric - Exemption (1996)
David Livingstone Secondary School – Port Elizabeth
Fluent in English and Afrikaans
Working PC knowledge and of its components.
MS Word; MS Excel; MS Power Point; Internet; E-Mail.
2010 Code 8 / B
09/08 – 03/18 Surveillance Officer
Norwegian Cruise Lines (HO - Miami – U.S.A.)
Surveillance Department on NCL Cruise Ships
Have a good overall knowledge off all internal control procedures pertaining to the Hotel and Casino Departments.
Ensure that all employees always adhere to these procedures.
Do investigations and write detailed reports.
Protect company assets through monitoring the Hotel and Casino areas using CCTV technology.
Countries visited during this period: Antigua; Aruba; Bahamas; Barbados; Bermuda; British Virgin Islands; Bonaire; Canada; Cayman Islands; Curacao; Croatia; Dominican Republic; Dominica; France; Germany; Greece; Guatemala; Italy; Jamaica; Mexico; Montenegro; Nicaragua; Panama; Portugal; Puerto Rico; Slovenia; Spain; St. Lucia; St. Maarten; St. Kitts; Turkey; U.S.A; U.S.Virgin Islands.
03/2008 – 09/2008 Sales Assistant/Teller
Capitec Bank (Port Elizabeth)
Sell a range of products to prospective and existing clients, and achieve contracted sales targets according to Branch objectives.
Processing, verifying and disbursement of credit and non credit products.
Carrying out an accurate affordability assessment on the client applications.
Thorough explanation of the terms and conditions of the product agreement to the customer.
Ensure customer satisfaction, retention, acquisition, cross-selling and up-selling of products and services.
Ensured continuous compliance with processes, policies, procedures and legislative requirements when dealing with customers.
Assisted customers with any banking related queries.
Ensured that transactions were processed strictly in accordance with established procedures manual.
Performed administrative functions relating to transaction processing, credit functions, sales functions and service functions.
Assisted with arrears and pay date management of credit products.
01/05 – 10/2007 Surveillance Officer
Boardwalk Casino (Port Elizabeth)
04/2003 – 12/2004 Cashier/Teller
The Boardwalk Casino (Port Elizabeth)
Pay outs off jackpots won.
Data capturing of customer details.
Administrative duties, e.g.: processing cheques, credit cards & debit cards.
High level of analytical skills.
12/2001 – 02/2003 Sales Assistant
Officiated the administration of the business.
Negotiating and getting sales from customers.
Awards – Affiliations – Activities
Numerous academic diplomas.
Numerous work related awards and certificates.
Numerous accolades in sport.
Reading, weight training, chess, tennis, cricket, rugby, soccer, biking, computers.
My eagerness to learn and prove myself demands a high standard no matter what is required. I am a dependable and loyal person who is highly motivated towards obtaining positive results.
Mr. Nick Koumpan Johann Aucamp
Cashiering Manager Surveillance Regional Manager - Asia
Cashiering Department Norwegian Cruise Lines
Boardwalk Casino Miami, USA.
(041-******* / 7973 firstname.lastname@example.org