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Customer Service Manager

Location:
Denver, CO, 80222
Posted:
March 19, 2018

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Resume:

Melissa

Gray

**** *. ***** ****** ******, CO ***22

720-***-****

ac4usz@r.postjobfree.com

Versatile Management trained in customer service and debt collections with 15 years of experience who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge and an unsurpassed work ethic. Account Manager - Debt Collector - Staff Manager - Garnishment Processor - Customer Service Agent

HIGHLIGHTS

Debt collections, customer service expertise, negotiations and conflict resolution

Performance tracking and evaluation

Staff training and development

Decisive leader & team builder

Exceptional multi-tasker with sound judgement

Accomplishments

Researched and resolved collection accounts

Promoted to Collections B2B team after 6 month of employment

Managed 15 collectors while successfully becoming top collector

Train new employees

Successfully manage and resolve over 1000 account files without direct supervision

Received a merit raise each year for strong attention to detail, exemplary customer service and team-player attitude

Experience

MAY 2007 – OCTOBER 2013

Account Manager, Garnishment Processor / Sawaya Law Firm, Denver, CO

Handled the reconciliation and collection of delinquent accounts, managed a portfolio in excess of $3M, setting and operating the dialer system, set accounts for garnishment & process service. Top collector 3 years in a row.

MARCH 2003 – APRIL 2007

Collections Manager, Training Manager, Team Lead / First Revenue Assurance

Promoted to business to business team within my first 6 months. Trained new employees, supervised and coached teams of 4 to 30 people. Selected as top collector 6 times.

Education

MAY 2015

Health & Wellness degree in progress / Ashford University

3.2 GPA and on the Dean’s list in October of 2016



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