Customer Service Manager
Resume:
Melissa
Gray
**** *. ***** ****** ******, CO ***22
*****************@*****.***
Versatile Management trained in customer service and debt collections with 15 years of experience who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge and an unsurpassed work ethic. Account Manager - Debt Collector - Staff Manager - Garnishment Processor - Customer Service Agent
HIGHLIGHTS
Debt collections, customer service expertise, negotiations and conflict resolution
Performance tracking and evaluation
Staff training and development
Decisive leader & team builder
Exceptional multi-tasker with sound judgement
Accomplishments
Researched and resolved collection accounts
Promoted to Collections B2B team after 6 month of employment
Managed 15 collectors while successfully becoming top collector
Train new employees
Successfully manage and resolve over 1000 account files without direct supervision
Received a merit raise each year for strong attention to detail, exemplary customer service and team-player attitude
Experience
MAY 2007 – OCTOBER 2013
Account Manager, Garnishment Processor / Sawaya Law Firm, Denver, CO
Handled the reconciliation and collection of delinquent accounts, managed a portfolio in excess of $3M, setting and operating the dialer system, set accounts for garnishment & process service. Top collector 3 years in a row.
MARCH 2003 – APRIL 2007
Collections Manager, Training Manager, Team Lead / First Revenue Assurance
Promoted to business to business team within my first 6 months. Trained new employees, supervised and coached teams of 4 to 30 people. Selected as top collector 6 times.
Education
MAY 2015
Health & Wellness degree in progress / Ashford University
3.2 GPA and on the Dean’s list in October of 2016
Contact this candidate