Over seventeen years experience with installation and maintenance of Avaya voice networks. Combine strong skills in administration of Avaya Communications Manager, VoIP/Data troubleshooting with dedication to customer satisfaction. I seek a position as a Telecommunications Engineer that would allow the utilization of over seven years of field experience with Contact Center, CAS, Application Enablement Services, Call Management System, and Modular Messaging and ten years experience with remote maintenance repairs, call routing, adding/removing trunks, system upgrades, in depth knowledge of connectivity between main servers and Media Gateways.
Network Technician 2016-Present Centurylink Denver, CO.
Installs, maintains/repairs, and tests residential/small business telecommunication services (i.e. POTS, HSI, DSL, and Fiber Optics). Analyzes and troubleshoots issues with GPON, Fiber Optic Networking, and OSP Fiber Optic infrastructure. Experience working with ISP cable termination, outside plant fiber optics, and operation of fiber optic trace analysis software.
System Application Specialist 2005-2015 Avaya Communications Denver, CO.
●Performed rapid diagnostics of system failures and malfunctions ensuring highest operating efficiencies, reliability and quality performance standards for enterprise customers such as Citigroup, JP Morgan, Dell, GE, and Home Depot.
●Executed hardware and software configuration, maintenance, backup, troubleshooting and repair operations on several platforms including: S8700 series Media Servers, Definity G3 series PBX (including G3R), Call Management Systems (CMS) and Intuity/Definity Audix Voice Messaging systems.
●Responded immediately to emergency situations with sensitivity to deadlines and customers’ needs, while managing time and multiple tasks to meet established objectives and quality performance standards.
Customer Systems Engineer 1998 - 2005 Avaya Communication Chicago, Il
●Extensive experience in installation of S8700, 8500, S8300, Definity G3R, G3si, Prologix, Definity One, IP Office, Merlin Legend, Merlin Magic, and Partner systems.
●Installed numerous voice messaging systems such as Intuity Audix, Definity Audix, and Octel systems.
●Installed Avaya adjuncts: Paging, MOH, CMS, ECAS, BCMS, PSU, E911, NICE Recorders, Video Conferencing, Definity Wireless, Branch Office Extenders, Conference Bridge, 909 Couplers, Sneak Fuses, UPS, Modems, and Data Switches.
Master of Applied Science ~ Wireless Networks 2007-2010 University of Denver Denver, CO
Bachelor of Arts--Spanish 1998 - 2001 Northeastern Illinois University Chicago, Il.
●Avaya Certified Associate Communication Networking (ACACN)
●UPS Systems & D.C. Power
Earned commendations letters from Bank One, Banco Popular, ABN&AMRO, and Kraft Foods.
Recipient of numerous Customer Obsession Awards.
Achieved perfect attendance 6 of 7 years at Avaya.
Fluent in Spanish