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IT Help Desk

Covina, CA
March 18, 2018

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Anthony A. Aquino Jr.

E: • 626-***-**** • Covina, CA, 91724

Skype ID: Tony91748

Core Competencies

Professional Experience

Biometrics4ALL 07/03/2017 – 01/03/2018

Tier3 Support Engineer Irvine

Mentor to the other customer service representatives. SQL database support. Technical support and helpdesk for customers dealing with background checks. Building and inventorying systems, providing escalation for lower support levels. Managed largest customer who had over 50 remote sites.

Cross Country Healthcare 12/22/2017 – 04/20/2018

Location IT Support Manager Dallas, TX

Part of a small team servicing approx. 2000 users in 100+ branches located across the US, 45 of which are located in the Dallas area offices where I am based. Provided Level 1 and 2 desktop support, as well as Level 1 network support assisting network team with adjustments and implementations in local branches. Other duties include but not limited to:

PC builds and refreshes.

Ticket escalation and management.

Successfully moved branch office with little notice and tight time constraints.

Office and Data-Center Moves

SQL Views and System Modifications

Old Republic Construction Program Group, Inc. 05/11/2007 – 04/22/2014

Senior IT Administrator Pasadena, CA

Responsible for all facets of IT operations for Pasadena corporate office and branch offices located in Dallas, New York City, Atlanta, and Chicago for 100+ users. Maintained and submitted annual budget for all assets. Ensured timely design and delivery of numerous query applications using Microsoft ACCESS to maintain security changes, license inventory, and employee time off accruals. Created numerous initiatives streamlining IT processes and asset allocations. Managed IT resources for home office and branch office moves and interfaced directly with vendors and back-end outsource support engineers. Implemented numerous IT controls and identified risks in the Sarbanes Oxley process.

Successfully moved corporate office and data center along with 4 remotes offices within the organization.

Significantly cut down the abuses concerning paid time off and expense report submissions utilizing the databases I created.

Assured company stayed within IT budget for over 5 years.

Numerous successful SOX compliancy audits and risk assessments.

Extensive Technical Writing

Megasys, Inc. 07/12/2003 – 08/26/2006

Data Conversions Specialist and Trainer Fullerton, CA

Performed high priority, complicated database conversions from new customer’s finance systems to proprietary finance system using MS ACCESS. Managed 50% more accounts than average with 99.9% accuracy. Converted direct and indirect loan data, GL finance data, supporting notes and transaction details for all active and inactive accounts.

No data conversions ever had to be undone or reverted, saving clients $10,000+ per conversion.

Extreme dedication: worked 20 hours straight on a bug fix in the daily accruals system, resulting in retention of a new, high priority and large customer account ($75,000,000).


Bachelor of Science in Business Administration Concentration in Computer Information Systems


*** Prior employment experience and references available upon request

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