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Customer Service Project Management

Kings County, NY
March 18, 2018

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Brooklyn, NY *****718-***-**** •


Languages: Fluent Spanish (spoken/written)


Staten Island Zoo, Staten Island, NY

Animal Care & Nutrition January 2018 - Current

Maintained animal exhibits and holdings: Cleaned feces and urine for meerkats, servals, and black-and-white ruffed lemurs, scrubbed water bowls, managed and distributed enrichment items, tended to special needs of particular animal types.

Prepared and administered diets for multiple types of animals, including mammals, reptiles, birds, insects, and amphibians.

Fed sterile mice to multiple different species of pythons, boas, hognose snakes, and rat snakes.

Swept and organized keeper areas and the zoo classroom.

Logged animal diet distribution and consumption, feces and urine, and general husbandry comments for all animals in the zoo bookkeeping network.

PUM Reality LLC, Brooklyn, NY

Building Porter April 2017 – November 2017

Conducted bi-weekly garbage sorting and removal of an average of two dozen 50-pound garbage bags. Sorted through all garbage to remove recyclable objects from non-recycling garbage, and remove non-recyclable garbage from recycle-only bags.

Swept the interior and exterior of the apartment property daily, climbing up and down two 4-story 45-apartment buildings at least 4 times in total.

Mopped the interior of both buildings’ 4 stories weekly.

JPMorgan Chase & Co. Jersey City, NJ

Agile Transformation Intern August 2016 – January 2017

Assisted in planning the transformation from Waterfall to Agile in Chase Bank’s 700-person Data Ecosystem department by providing key metrics and high-level roadmaps which were integrated into the overall project plan.

Managed location and material requirement procurement for multiple internal training sessions, which allowed future team members to attain essential understanding of the fundamental principles of the Agile software development methodology.

Cataloged all the future Agile teams in the data department, which supported resource management and budget allocation efforts across domestic and international locations in the department.

Created template documents of Scrum ceremonies and events for use during the kick-off phase of new Agile teams.


Borough of Manhattan Community College - New York, NY July 2017 – June 2019

Associate in Science (A.S.)

Year Up New York, New York, NY March 2016 – January 2017

Accruing 200+ hours of hands-on training in Financial Operations, Project Management, and Customer Service, as part of a one-year career development program that includes six months of college-level courses and professional training, followed by a six-month corporate internship.

Abraham Lincoln High School, Brooklyn, NY Class of June 2015

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