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Director of Productivity / Continuous Improvement

Finksburg, MD
March 18, 2018

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Continuous Improvement Director


Multifaceted, performance-focused, and highly analytical professional with proven experience in quality and productivity management, continuous process improvement, Lean Six Sigma manufacturing, as well as project and business operations management. Adept at conceptualizing and implementing quality processes, procedures, and strategies; identifying potential opportunities; and planning and executing viable projects. Effective at maintaining integrity as well as consistency in accomplishing tasks, achieving high-quality results, and providing superior services under pressure and within the deadline. Armed with articulate communication and well-honed interpersonal skills essential in collaborating and interacting with vendors, customers, and management.


Risk Mitigation Quality Assurance and Control Systems and Process Analysis New Business Acquisitions

Manufacturing Regulatory Practices Global Standardization Finance and Materials Forecasting


W.R. Grace & Co., Columbia, MD, USA

Business Quality Manager, Grace Refining Technologies Jan 2017–Present

Assume full accountability in overseeing quality systems for manufacturing sites, quality processes global standardization; site quality managers’ competency evaluation and training; quality coordination between corporate and manufacturing sites; customer relationship building; quality metrics monitoring and trending; compliance with ISO 9001 tracking; project management; site support; and business quality reviews execution with the global organization

Exemplify business leadership to spearhead various Lean Six Sigma quality projects to restructure and streamline FCC quality role focusing on key strategic objectives

Guarantee seamless global customer experience by instituting global standardization project for product fungibility of quality documentation and manufacturing process control strategies

Career Highlights

Earned promotion to lead quality for Fluid Catalytic Cracking catalysts, responsible for managing seven manufacturing facilities in Asia, Europe, and North America

Received appointment to both Critical to Quality Control Plan as well as Advanced Process Control Implementation committees for the integration of business quality objectives into key strategic initiatives

Directed the successful migration of ISO 9001:2008 to ISO 9001:2015 across North American operations

Quality Engineer, Grace Catalysts Technologies Jun 2014–Jan 2017

Provided effectual support to the consolidation of new business acquisitions into Grace’s quality organization

Presided over business quality reviews with top management to determine opportunities for specific customer requirement improvement initiatives on a monthly basis

Conducted thorough quality assessment of new acquisitions with 3 new manufacturing locations with more than 200 additional employees for smooth integration into Grace’s ISO 9001 registration certificate

Captured all critical to quality properties for products and raw materials by formulating and executing short-term laboratory information management system (LIMS) quality solution for the LYNX® catalyst acquisition

Developed cross-functional teams for the establishment of management of change process into new catalyst technologies acquisitions

Six Sigma Black Belt, Grace Catalysts Technologies Feb 2014–Jun 2016

Keenly assessed raw material specifications based on key product quality and performance requirements versus historical specifications by creating innovative process

Exhibited abilities in creating productivity opportunity pipeline valuing at $15M for raw material standardization, optimization, and volume-leverage projects

Mobilized cross-functional teams comprised of process owners from research and development (R&D), sales, marketing, operations, quality and productivity, as well as environment, health, and safety (EHS) to verify opportunity, minimize risk, and drive rapid implementation to project realization with more than $10M annualized cost reduction savings projects

Determined and enforced viable opportunity projects while reducing risk to quality and performance in coordination with suppliers, toll manufacturers, cross-functional teams, and senior management

Optimized and improved change process management by assembling cross-functional teams

Reviewed raw material key performance indicators (KPIs) versus current specifications using R&D and plant manufacturing trials

Handled project approval and ensured adequate risk mitigation by introducing communication pathway to management of change process-owners and senior management while executing project testing and analyses repository for future business knowledge-base

Verifi LLC. (Subsidiary of W.R. Grace & Co.), West Chester, OH, USA

Director, Quality and Supply Chain Dec 2012–Feb 2014

Effectively applied lean manufacturing techniques to spearhead top-notch team of seven in prospecting and targeting areas for eradicating waste throughout production and supply chain

Efficiently dealt with informed business decisions by creating actionable KPI metrics

Utilized effectual technique in negotiating strategic and long-term supply agreements with key suppliers

Coordinated key metrics performance with business decision-makers and proposed actions on supply chain, production, and quality performance indicators during weekly business reviews

Regularly communicated with suppliers, cross-functional teams, third-party installers, and customers in operating and scheduling product deliveries

Maintained active involvement in weekly meetings for sales and operations planning, production schedule, demand and procurement planning, and monthly business quality review

Facilitated training sessions on various topics such as waste identification and reduction as well as root cause failure analysis to groups of 20 field service engineers

Drove efforts in formulating and enforcing performance-tracking processes for internally assembled components

Led the deployment of component failure tracking system in close collaboration with field engineers, system engineers, and suppliers to eliminate quality defects

Directed planning and implementation of material requirements planning (MRP) functionality within SAGE 100 accounting system to guarantee alignment of procurement plan with demand plan

Career Highlights

Maximized capacity of critical components by 300% with minimal improvement in headcount by launching lean manufacturing principles to increase production

Made substantial contribution in the annual physical inventory audit with shrinkage and accuracy within corporate tolerance levels

Employed strategic sourcing approach to leverage corporate-wide volume which decreased operating costs by 20%

W.R. Grace & Co., Cambridge, MA, USA

Quality Assurance Manager, GCP Americas Group, Grace Construction Products Jan 2008–Dec 2012

Strategically led quality assurance and continuous improvement initiatives across 28 manufacturing facilities and 3 business units by designing quality management program

Held responsibility in formulating and distributing enterprise-wide cultural shifts in quality; coordinating qualification of suppliers and contract manufacturers; and building pathways for seamless elimination of non-conforming materials

Supervised supplier, contract manufacturer, and manufacturing plant quality audits to generate continuous improvement and guarantee validation of best practice implementation

Promoted ISO 9001:2008 quality management system (QMS) for specialty building materials and communicated expansion from single manufacturing location to global fire protection business

Career Highlights

Played a vital role in minimizing cost of poor quality (COPQ) by driving business activities on quality and establishing standardized practices and improvement initiatives

Monitored supplier and contract manufacturer process capability including action request database enabling customer complaint resolution and root cause failure analysis by developing and deploying raw material quality-tracking database

Received several organizational awards for exemplary performance and professionalism

Earlier Position Held:

Six Sigma Black Belt, Grace Construction Products


Dupont Canada Inc., Maitland, ON, Canada

Six Sigma Black Belt Chemical Analyst Controller

Chemical Controller Operations Point

Courtaulds Fibres, Cornwall, ON, Canada

Quality Control Technician

Nordic Insulation, Merrickville, ON, Canada

Site Supervisor


Bachelor of Science in Biology, Major in Biochemistry, Carleton University, Ottawa, ON, Canada



Six Sigma Black Belt Certification

Lean Six Sigma Certification


Process Operator: Refinery, Chemical, and Liquid Processes

Grace Construction Products Concrete School Certification

Project Management: The Project Success Method

Covey: Seven Habits of Highly Effective People

Covey: The Four Roles of Leadership

Achieving Results Through Execution

Creating Effective Presentations

Disciplined Process Improvement

ISO 9001: 2015 Lead Auditor

Root Cause Failure Analysis

Breaking the Bottleneck

Effective Management

Crucial Conversations

Train the Trainer

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