Administrative Assistant
Resume:
BONNIE S. KAPLAN
Mansfield, MA 02048
**********@*****.***
SUMMARY:
Skills in advocacy, implementing and providing customized workshops such as communication access, disability awareness 101, marketing and outreach and others for cultural venues and their staff members, providing technical assistance on disability access related issues; and, planning, coordination, and managing conferences, and manage and facilitate websites.
Knowledge in all aspects of the Americans with Disabilities Act (ADA).
Coordination and implementation skills for conference and workshops.
Use of current technology and social media to promote and market programs.
Knowledge and skilled in all aspects of MS Office Suite, Google Documents, CRM Management Software and basic knowledge of Word Press.
Ability to multitask and problem solving in a fast-paced environment
SPECIAL PROJECTS:
•Coordinated and oversaw the publications of AccessExpressed! On-line newsletter and AccessExpressed! New England: A Cultural Resources Directory; cultivated relationships with sponsor organizations.
•Coordinated and managed the MCC’s ADA Cultural Access Initiative Grant program including issuing the RFP, provided technical assistance to applicants, engaged a review panel and prepared related documents and correspondence.
•Contributed and managed the on-going development of www.AccessExpressed.net.
•Coordinated, planned and implemented VSAM’s National Cultural Access Initiative (NCAI), for VSA affiliates nationwide and its partners.
•Planned, coordinated and implemented the highly acclaimed “A Show of Hands: A Celebration of Deaf Theatre”, a 3-day festival; raised $50,000 to support the Festival.
•Co-produced the “Universal Design in the Performing Arts”, a 25-minute open-captioned and audio-described video.
•Lead diversity programs offered at elementary schools titled “Understanding Our Differences”.
•Was gala honoree at The Learning Center for Deaf Children’s 7th Annual Gala Benefit Dinner for making the arts accessible for Deaf and Hard of Hearing children.
•Deaf Culture/TTY instructor for Commonwealth of Massachusetts’ Statewide Emergency Telecommunications E-911
•Participated in the Massport/Logan Airport Accessibility Project under the auspices of Mc Guinness and Associates.
•Provided support and technical assistance in the incorporation of Cultural Access Network- New England (CANE).
•Participated in a 4- day Universal Design charrette held at the Museum of Science, Boston to create and devise Universal Design guidelines for Public Programs in Science Museums
•Presented several sessions on Theater Accessibility and Creating ASL Programs in Theaters and Basic Communication for Deaf and Hard of Hearing participants at Leadership Exchange in the Arts and Disability (LEAD) Conferences
•Participated on the interview panel for potential Deaf Blind Community Access Network (DBCAN) Deaf-Blind provider candidates.
•Presented “Cultural Communications for People who are Deaf or Hard of Hearing” to cultural organizations enrolled in Massachusetts Cultural Council’s UP Inclusive Design Initiative Innovation and Learning Network
•Deaf and Hard of Hearing Outreach Coordinator for VSA Massachusetts’ Inclusive by Design (IbD) 2016 blues concert supported by the National Endowment for the Arts (NEA).
•Interpreter Coordinator for Huntington Theatre Company’s (HTC) production of “I Was Most Alive With You: identified, hired and scheduled interpreters for rehearsals and front of house; facilitated interpreter calendar, and provided ASL and communication access trainings for HTC employees
PROFESSIONAL EXPERIENCE:
Partners Interpreting LLC, Plainville MA 10/2016-09/17
Client Relations/Business Development
• Advocate and educate potential/prospect customers on service needs
• Assess service needs (on-site interpreting, video remote interpreting (VRI), remote and on-site captioning and text translation
Identify opportunities for sales meetings
Create and develop client quotes/proposals
Inbound and Outbound sales
General customer support and troubleshooting
Client appreciation initiatives
Assist to develop and implement marketing/sales campaigns
Seek exhibit and networking opportunities
Northeastern University Regional Interpreter Education Center (NURIEC) 10/2013- 10/2016
Program Assistant
• Provide program and administrative support
• Database entries and deriving results for grant reports and to Registry of Interpreters for the Deaf (RID) for CEU’S
• Provide technical support to the National Interpreter Education Center (NIEC) network
• Develop, plan and implement Deaf Self-Advocacy and Deaf Blind Self-Advocacy trainings
• Administer the Registry of Interpreters for the Deaf (RID)’s National Interpreter Certification (NCI) Exams
• Oversee and maintain Certification Maintenance Program (CMP) and process CEU requests
Gallaudet University Regional Center at Northern Essex Community College 2013-Present
Family Sign Language Instructor for Southeastern MA
• Provide signing support to families who are currently receiving services through an Early Intervention Program
• Ability to use familiar objects in the child’s natural environment as tools for teaching communication skills
• Serve as cultural and linguistic role models for families
Sprint Relay, Boston, MA 2006- Present
Senior Sprint Deaf and Hard of Hearing Outreach Manager for New England
Provide outreach activities throughout the New England region on the use of Sprint Relay services and products; increase awareness on Video Relay Services (VRS) and Internet Relay (IP) services.
Provide technical assistance for customers who have purchased Sprint Relay smart phone devices.
Provide exhibitor support at local, regional and nationwide events.
Deaf-Blind Community Access Network, Boston, MA 2006-Present
Deaf-Blind Provider
Assist Deaf-Blind consumers with personal tasks to maintain independence.
Completed 45-hour specialized training, including understanding Deaf-Blind perspectives, communication skills, guiding techniques and confidentiality.
Massachusetts Commission for Deaf and Hard of Hearing, Boston MA 7/ 2012-9/2012
Transition to Work Job Coach for Southeastern & Cape Cod/ Islands Region
Provided employer support.
Collaborated with community agencies to connect students to additional resources as needed.
Assisted Transition to Work Program to identify and develop possible internship placements for high school and college students based on their career goals.
Provided assistance to students in developing resumes and pertinent documents to enhance their career goals; monitored student progress.
VSA Arts Massachusetts, Boston, MA 1996-9/2012
Director of Cultural Inclusion
Organized, coordinated and managed VSAM’s cultural access programs, including the Open Door Gallery, Inclusive by Design, and Visual Communication Clearinghouse.
Promoted and publicized VSA Massachusetts events through Mail Chimp
E-announcements, newsletters, Facebook, and other social media.
Represented VSAM in planning and carrying out accessible cultural events in collaboration with partner organizations and foundations.
Customized and coordinated professional development disability trainings for cultural organizations.
Manage and supervise contractors and staff members.
Planning Committee member, facilitator and presenter for the Kennedy Center’s Leadership Exchange in the Arts and Disability (LEAD).
EDUCATION:
Northeastern University, Boston, MA
Bachelor of Science and Arts Business Administration
Northeastern University, Boston, MA
Graduate Certificate in Nonprofit Management
University of Massachusetts, Boston, MA
Certificate, Applied Food Safety
Northeastern University, Boston, MA
Certificate, Entrepreneurship & Small Business
University of New Hampshire, Durham, NH
Associate of Arts Degree, Food Service Management
SPECIAL SKILLS:
Language: Fluent in American Sign Language. Bilingual in English/ASL.
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