Customer Service Sales

Cassandra M Johnson

*** ***** **** ***** **** Frederick, VA 22630 910-***-**** *********.***********@*****.***

Experienced Personal Banker Retail Sales Supervisor seeking a position

THAT HAS ROOM FOR ADVANCEMENT

Communications background with experience in Banking, Retail Sales, Retention and improving Customer Satisfaction Scores

Skills

Consultative Selling - Exceeding Quota

Coaching and Developing

Data Entry

Retail Sales

Training/Certifications

Proficient in Microsoft Office

10 Key - Type 60 wpm

Cash Handling - Key Holder

Payroll

Monthly Celebration Presentation

Professional Work Experience

SunTurst, Winchester, Virginia

Teller Coordinator 01/2018 – present

Provide operations oversight

Focus on specialist behaviors via side by side or Skype remotely

Develop and expand new client relationships

Adhere to applicable regulations

Monthly compliance teammate compliance review

Cash drawer audits

Manage vault and 2 ATMs

CVS Pharmacy, Winchester, Virginia

Manager In Training 09/2017– present

Overall store management

Sales and inventory management

Financial management

Customer service leadership

Time Warner Cable, North and South Carolina

Retail Sales Specialist Supervisor 8/2014 – 4/2017

Manage 3 Retail Stores

Focus on specialist behaviors via remote/side by side or during floor support

Coach/develop a skilled and successful team of Sales Specialist

New hire recruiting

Peer to peer mentoring

Behavior Sales Improvement webinars for all Carolina stores

Regularly communicate expectations to specialist while motivating them to strive to exceed them.

Daily huddles and weekly team and one on one meetings

Cash drawer audits, process daily deposits and order change

Maintain updated accurate documentation for annual audits and process files for Iron Mountain pickup

Wells Fargo, Fayetteville, NC

Personal Banker 9/2012 – 8/2013

Gain an understanding of customer’s financial needs and provide suggestions

Reach out into the community via phone calls, visiting businesses, conduction educational seminars, and becoming actively involved in the community

Exceed challenging sales and referral goals by proactively selling products and services to customers and referring customers to partners in other areas of the bank

Prepare deposits/withdrawals, process overrides/approvals and review other Banker’s entry prior to account opening

Alltel Wireless, Lumberton, NC

Wireless Sales Consultant 5/2008 - 06/2009

Assist new and existing customers in the selection and purchase of products and services

Process customer bill payments

Perform back office duties including inventory and repair, accessory stock, shipping and receiving

AT&T, Fayetteville, NC

Southeast Region Customer Relations Team Manager, 10/2003 - 10/2006

Supervise a staff involved in customer service, retention, fraud, credit/collections/activations, revenue management and roaming

Call observations and overall support of the floor (questions, guidance, customer escalations, etc.)

Creating developmental action plans, performance evaluations and daily/weekly/monthly coaching sessions

Interview/Recruit new hires

Annual reviews

Education

Charter College, Anchorage, AK

Applied Computer Science

Other Relevant Experience

While working as a Personal Banker I have always exceeding my goals, maintained perfect attendance and volunteered to work at other branches to assist with staffing needs. In my current role as a Retail Sales Specialist Supervisor I have assisted mentored my peers and assisted with improving their stores retention rate and increase sales.

References

Professional and Character References are available upon request

Contact this candidate