Customer Service Supply Chain

JORDAN J. KOVALSKY

*** **** ****** *** ** - Stroudsburg PA 18360 - 908-***-**** - Email: ******.********@*****.*** Summary

I am a hardworking, dynamic and results-oriented recent MBA graduate looking to make the transition from managing a successful family owned business to a career in a supply chain related field. I consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge and expertise in: Team Building/ Staff Training • Purchasing/ Inventory Management • Quality Assurance/ Control • Customer Service/ Guest Relations • Cost Containment/ Control • Policies and Procedures • Continuous Performance Improvement. Noted for outstanding communications skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employees.

Education

Shippensburg University

MBA Supply Chain Management Graduated August 2017

University of Connecticut

BS Psychology Graduated May 2007

Experience

Hot Dog Johnny’s Buttzville, NJ. July 2008 – Present Hot Dog Johnny’s is a popular family owned hot dog restaurant and destination that has been providing customers with fast, reliable, and consistent service for over 73 years

Restaurant Manager

Performs restaurant opening and closing procedures

Assumes responsibility for cash for all shifts including bank deposits and ensuring that all cash procedures are properly adhered to

Places supply and food orders in accordance with established inventory levels and budgets

Continually monitors restaurant for service, food, and cleanliness issues

Monitors and trains service team members on suggestive selling practices

Utilizes effective customer service techniques for a diverse consumer population

Food preparation

NICABM Storrs, CT. March 2007 – July 2008

The National Institute for the Clinical Application of Behavioral Medicine is a provider of continuing education for health and mental health care professionals for over 20 years

Medical Conference Coordinator

Organization of conferences and workshops for doctors and physicians

Implementation of marketing techniques and mailing strategies

Preparation of profit loss data

Customer sales and support

Processing of conference payments

Activities

Member/Club Secretary of Toastmasters group • 2016-present Member of Kappa Sigma Fraternity • 2003-2007

Member of Belvidere United Methodist Church- Sunday school teacher, food pantry volunteer, and assistant to secretary• 2000-present Of Note

Computer Skills:

Microsoft Word, Excel, PowerPoint, Outlook

Contact this candidate