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Customer Service Microsoft Office

Lakewood, WA, 98499
March 18, 2018

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Lakewood, WA, ***** 907-***-****


A highly motivated veteran with Bachelor's Degree in healthcare administration extremely passionate about technology to learn, develop, and grow IT skills. Driven by a culture to resolve immediate customer needs with exceptional customer service. Proven ability to resolve issues, mitigate risks, and improve processes to achieve an organizational goal in a timely manner. Extensive experience in logistics and inventory management. Prepared to instigate analyst role with my military experience, data analysis, agile methodologies, analytical skills., and excellent written and verbal communication skills.



Six Sigma



Microsoft Visio




Microsoft Office Suite

Data Analysis

Microsoft R


Data Visualization

Critical Thinker

Power BI

Database Management



Problem Solving

Quick Learner


Computer Science (CS) Certification, Saint Martin’s University, Lacey, WA December 2017

B.S in Healthcare Administration, Colorado Christian University, Lakewood, Colorado 2017

Associate in General Science, Brookhaven College, Farmers Branch, Texas 2010


Exam 761: Querying Data with Transact-SQL

Microsoft Technology Associate (MTA 98-364): Database Fundamentals - Certified 2017

Microsoft Office Specialist Excel 2013


Microsoft, MSSA Participant, Lacey, WA September 2017– December 2017

Successfully graduated Microsoft Software & Systems Academy (MSSA) Cohort # 15 with excellent result. MSSA is an intensive, full-time, 18-weeks program that includes academic and technical training, certification testing along with practical exercises aligned to meet urgent industry needs for Information Technology professionals.

Developed a theoretical foundation utilizing practical hands-on exercise, virtual labs and certification testing in preparation for challenging information technology jobs in any industry.

Stored procedures, functions, views, high availability, database security, backup, restore and maintenance- monitored database health applications.

Configured and installed supplemental database software and application balancing ease-of-use and resource management.

Provided with streamlined instructions geared towards functional knowledge and certification in Database (SQL Server, SSMS, ETL, SSIS etc.), Business intelligence, & Project Management.

Planned, deployed and demonstrated a complete Microsoft Dynamics CRM Projects from raw data, business requirements, and scope of work as a culminating event for four months of non-stop CRM consultant training using tools like R and MS Excel.


United States Army, Logistics Analyst, Ft. Wainwright, AK June 2014 – August 2017

MEDDAC-AK provides high-quality healthcare through teamwork to ensure globally ready force. It is responsible to provide overall healthcare to the military and their families in interior Alaska. Mainly I was dedicated to acquisition, distribution, allocation, delivery and resource disposal of products. I performed inventory and financial management procedures, including ordering, receiving and storing supplies using Defense Medical Logistics Standard Support (DMLSS) system. In addition, I was responsible to load, unload and move stocks using equipment such as forklifts and hand trucks.

Interpreted and analyzed data on logistics elements such as availability, maintainability, reliability, supply chain management, distribution, and transportation using data analytics tools.

Facilitated morning meetings, which provided management with procedural discrepancies and solutions and advised in developing operations and planning strategies.

Collaborated effectively with potential vendors, clients, and internal departments to gather data, measure gap analysis, developing an effective business workflow.

Served as liaison between customers, management, and maintenance team by assisting in identifying, understanding, and documenting technical and business requirements.

Supervised, mentored, and trained 3 soldiers in professional development, receiving, managing, and issuing warehouse stocks. Prepared continuity books on procurement and shipping labels to ensure the success of subordinates even after departure from the workplace.

Efficiently handled wide-ranging accounts including receipts, cost, funding, spending, stock levels, customer relations, vendor relations, budget inventory, and procurement of supplies and equipment.

Revised purchase ordering algorithm to minimize overstock and reviewed purchase orders compiled by a buyer and achieved savings of 10 -15% per inventory purchase.

Resolved inventory problems by developing a database to track items and examined extensive research on receipts and issues, saving $15000 quarterly and eliminating redundant items.

Information Technology Related Experience

Performed software installation and updates that facilitated daily work environment.

Set up and configured PCs, printers, peripherals and networking equipment.

Troubleshoot minor software, hardware related issues including network connectivity and stability issues.


Extensive knowledge of all phases of Software Development Life Cycle methodologies like Agile, Waterfall, and Rational Unified Process.

Expertise in creating business requirement documents(BRD), functional specification documents(FSD), user stories, product backlog and requirement traceability matrices.

Proficient in preparing Test Plan, Test scenarios, Test Documentation, Test Scripts and Test Cases.

Ability to work as a liaison between clients, subject matter experts, business stakeholders, and the development team while implementing an agile methodology for the project cycle and a scrum framework for team management.


Learning Visio 2013

Agile Requirements Foundations

Learning Data Analytics

Windows 10 Administering

Language Skills: English, Nepali, Hindi

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