Customer Service Manager
Resume:
Glenn A. Bedinghaus
Hamilton, OH 45011
Phone: 513-***-****/ 513-***-****
Email: ***********@*****.**.***
SUMMARY OF QUALIFICATIONS
Competent and results-focused leader, with strong balance between client relationship management and operational performance.
Extensive knowledge of trucking and logistics operations, DOT regulations, and all specifications related to domestic and international containerized, truckload and less-than-truckload freight.
Extensive experience in warehouse and dock operations, including production and inventory control coordination.
Highly competent in Transportation economics and P&L management.
Extremely organized and action-oriented; able to coordinate multiple on-going tasks and meet critical deadlines under stressful and ever-changing conditions.
PROFESSIONAL EXPERIENCE
Blue Ribbon Transport, Cincinnati, OH – May 2014 – January 2018 Dedicated Logistics Manager
Manage the business development process with key client. Responsible for timely and accurate RFP and RFI responses, customer pricing negotiation, and contract review in order to reduce risk and generate account profitability.
Develop and maintain professional client relations via frequent communications including on-site customer contact to help facilitate and further develop a trusted and long term partnership.
Manage all business functions for key account. Full responsibility for account P&L.
Establish carrier and other 3rd party partnerships in support of customer requirements and service expectations. Act as liaison between all parties providing direction and resolution in the event of service failures, pricing issues, or other disputes.
Supervise direct reporting staff and work with company leadership to build and maintain a strong team through process improvement, review of company procedures, and employee training. Market Transport, Ltd. Cincinnati, OH and Breinigsville, PA – February 2004 – April 2014 Regional Operations and Logistics Manager
Managed entire logistics and trucking operation for single $40 million customer operation at two primary brewery locations, including all office and driver staff.
Managed the startup of four new plants, including setup of operating procedures, vendor contracts, customer pricing requirements and internal staffing.
Involved in all aspects of pricing and contract negotiations with customer; ongoing communication and coordination with client’s senior level Logistics and Procurement executives.
Full responsibility and accountability for ongoing recruitment, rate and contract negotiations with over 600 carrier partners.
Managed the daily work of six logistics coordinator/customer service office staff (two on-site and four at Corporate Office), three local drivers and ten owner operators, to ensure timely execution of customer plans and schedules for pickup and delivery of freight while maintaining a high level of quality and customer service.
Managed and coordinated movement and maintenance of company fleet of approximately 45 dedicated trailers at customer locations.
Grew customer revenue from $5 million to $40 million from 2004 to 2014.
Improved logistics analysis and reporting provided to customer in order to drive operational cost and efficiency improvements.
Direct reporting to Company President.
Aberdeen Express, Cincinnati, OH – November 2001 to November 2003 Operations Manager
Managed day-to-day operation of local terminal.
Coordinated the pickup of freight consistent with customer requirements.
Coordinated the delivery of all outbound loads with average revenue of $7500 per trailer.
Dispatched and supervised fourteen drivers.
Supervised five office employees and six dockworkers.
Reported to president on company performance and improvement recommendations. Glenn A. Bedinghaus, page 2 of 2
Pitt-Ohio Express, Inc., Cincinnati, OH – January 2000 to September 2001 Inbound Supervisor
Coordinated the arrival, unloading and sorting of all in-bound freight.
Managed day to day dock operations.
Ensured proper procedures were followed for the handling of all materials.
Supervised staff of 30 dock-workers and drivers.
Monitored and ensured compliance with all safety regulations. Manufacturer’s Consolidation Services, Memphis, TN/Cincinnati, OH – December 1996 to July 2000 National Account Representative – January 1999 to July 2000
Sold intermodal, truckload and less-than truckload transportation services to a wide customer base.
Achieved first-year sales revenue in excel of $1.5 million.
Achieved first-year average sales margin level of 13-15%.
Developed account base of approximately 25 primary customers during first year, through various techniques such as internet and industry publication research, networking and referrals.
Assisted Operations with the handling of customers’ freight. Operations Coordinator – December 1996 to December 1998
Coordinated shipments between customers and multiple vendors. Reserve Distribution Services, Inc., Cincinnati, OH – July 1996 to December 1996 Operations Manager
GST Corporation, Cincinnati, OH – September 1994 to July 1996 Outbound Coordinator
JAC, Inc., Cincinnati, OH – 1992 to 1994
Operations Manager
EDUCATION
Oak Hills High School, Cincinnati, OH
1984 – Diploma
REFERENCES
Available upon request.
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