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Administrative Assistant Customer Service

Glen Burnie, MD
March 18, 2018

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Cathy Thompson

**** ***** ******* ** • Glen Burnie, MD 21061 • 240-***-**** •


•Successfully tracking records and supporting community organizations

•Strong office management background, HR, and customer service background

•Meeting organizational objectives with attention to details and goals

•Strong Knowledge of Microsoft Office, Outlook, ADP, Quick Books, IGSR (Smart), and Doc-star,

•Possess outstanding organizational and coordination skills

•Able to set-up high volume electronic and hard copy filing systems

•Regularly attending professional development employee training opportunities


Southern New Hampshire University: Manchester, NH Anticipated Completion May 2018

Bachelor’s Degree in Business Administration: Cumulative GPA 3.8

Everest University, Tampa, FL April 2011

Associate in Science in Business Administration Cumulative GPA 3.5


Maryland Spine, Brain and Pain, Annapolis, MD July 2017 to Present


●Setup patient appointments in EMR / Athena

Queen Anne’s County Department of Social Service Centreville, MD June 2016 to June 2017

Administrative Assistant / Receptionist

●Created monthly EBT reports to track usage and filing

●Point of contact for walk in traffic

●Pre-screened applications and scheduled interviews

●Organized monthly reports, ordered supplies, maintained office inventory

●Digitized over one hundred documents per day

Behavioral Health/AF Whitsitt Center: Chestertown MD April 2013 to June 2016

Telephone Operator/Administrative Assistant

•Accurately researched and completed patient information into EMR database

•Scanned information to be archived and filed, prepared new hire packet and files

•Maintained multi-line phone system

•Digitized employee information

H/R Directions: Raleigh, NC April 2010 to November 2012 Telephone Interviewer

•Maintained student database, NPSAS (National Post-secondary Student Aide Study)

•Input information in company database, AF4Q (Aligning Forces for Quality)

ACS Sprint: Cary, NC January 2009 to May 2010

Customer Care

•Administered technical support for mobile devices

Chesapeake College: Wye Mills, MD August 2007 to November 2008

Volunteer Coordinator

•Developed marketing strategies promoting community volunteerism

•Provided exceptional customer service for program participants,

•Maintained volunteer database with community involvement activities

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