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Microsoft Office Customer Service

Tallahassee, FL, 32309
March 18, 2018

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**** ******** *****, ***********, ******* 32309


SUMMARY: Dedicated, personable professional with 15 years experience in various office settings; eager to transition into a new career in a medical environment. Superior communication skills and multi-tasking abilities. Strong transcription, Microsoft and typing skills, coupled with a work ethic that will prove to be a worthwhile investment.


Accustomed to working under pressure of deadlines

Excellent written and verbal communication skills, including technical, medical and legal contracts

Working knowledge of WordPerfect and Microsoft Office Suite

Currently working toward National Certification as a Microsoft Office Specialist and Insurance and Coding Specialist

Accustomed to direct vendor, customer, patient/client and physician’s nurse contact

Excellent Transcription and Typing skills (65WPM)


Spherion Temporaries of Tallahassee 2001–2007 Tallahassee, FL

Performed various receptionist/office duties on a variety of office assignments

Tallahassee Memorial Hospital (Temp Position) 2002-2003 Tallahassee, Fl

Billing Auditor

Inspected bills to verify that codes were correct

Reported audit results to management

Capital Services of South Florida, Inc. 1997-1999 Ft. Lauderdale, FL

Office Manager/Designer

Designed and printed calling cards using Photoshop and Word

Kept card inventory and sales records

Prepared contracts with customers

Oversaw Customer Service employees

National Health Guard Blood Bank 1996-1997 Tamarac, Fl

Scheduled appointments and answered phones

Assisted in compilation of Standards of Operation by proofreading

Performed medical billing and coding

The Law Office of Kenneth Metnick & Associates 1994-1996 Delray Beach, FL

Bookkeeper/Negotiator for Settled Cases

Kept two sets of One-Write bookkeeping systems and calculated/ prepared payroll

Kept settlement records: deposited /posted all checks; negotiated bills with medical providers and health care insurers

Disbursed payments to all providers and attorneys upon closing

Corresponded, under own signature, with medical providers, insurance companies and clients

Researched and ordered special office supplies/equipment

Managed all health and malpractice insurance

Took dictation from attorneys when legal secretary was otherwise occupied


Sullivan & Cogliano Training Center (Current Distance Learning) Miami, FL

Microsoft Office Specialist with Medical Billing and Coding Program

The School of Speedwriting New York, NY

Certificate of Completion

City College New York, NY

Secretarial Courses

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