Microsoft Office Customer Service
Resume:
RISA A. MARGOLIN
**** ******** *****, ***********, ******* 32309
*.**********@*****.***
SUMMARY: Dedicated, personable professional with 15 years experience in various office settings; eager to transition into a new career in a medical environment. Superior communication skills and multi-tasking abilities. Strong transcription, Microsoft and typing skills, coupled with a work ethic that will prove to be a worthwhile investment.
QUALIFICATIONS/SKILLS:
Accustomed to working under pressure of deadlines
Excellent written and verbal communication skills, including technical, medical and legal contracts
Working knowledge of WordPerfect and Microsoft Office Suite
Currently working toward National Certification as a Microsoft Office Specialist and Insurance and Coding Specialist
Accustomed to direct vendor, customer, patient/client and physician’s nurse contact
Excellent Transcription and Typing skills (65WPM)
EMPLOYMENT HISTORY:
Spherion Temporaries of Tallahassee 2001–2007 Tallahassee, FL
Performed various receptionist/office duties on a variety of office assignments
Tallahassee Memorial Hospital (Temp Position) 2002-2003 Tallahassee, Fl
Billing Auditor
Inspected bills to verify that codes were correct
Reported audit results to management
Capital Services of South Florida, Inc. 1997-1999 Ft. Lauderdale, FL
Office Manager/Designer
Designed and printed calling cards using Photoshop and Word
Kept card inventory and sales records
Prepared contracts with customers
Oversaw Customer Service employees
National Health Guard Blood Bank 1996-1997 Tamarac, Fl
Scheduled appointments and answered phones
Assisted in compilation of Standards of Operation by proofreading
Performed medical billing and coding
The Law Office of Kenneth Metnick & Associates 1994-1996 Delray Beach, FL
Bookkeeper/Negotiator for Settled Cases
Kept two sets of One-Write bookkeeping systems and calculated/ prepared payroll
Kept settlement records: deposited /posted all checks; negotiated bills with medical providers and health care insurers
Disbursed payments to all providers and attorneys upon closing
Corresponded, under own signature, with medical providers, insurance companies and clients
Researched and ordered special office supplies/equipment
Managed all health and malpractice insurance
Took dictation from attorneys when legal secretary was otherwise occupied
EDUCATION:
Sullivan & Cogliano Training Center (Current Distance Learning) Miami, FL
Microsoft Office Specialist with Medical Billing and Coding Program
The School of Speedwriting New York, NY
Certificate of Completion
City College New York, NY
Secretarial Courses
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