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Customer Service Sales

Springfield, MO
March 18, 2018

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To secure a Territory Management career with a professional organization that challenges my experience and background. Seeking long-term employment with advancement based on accomplishments.

Professional Experience

Territory Manager – Southwest MO/Southeast Missouri/Iowa

Pandora 2015 - Present

Responsible for managing and developing territory to achieve sales and KPI targets

Maintain brand standards, and deliver the highest level of customer service

Visit accounts regularly to train, teach, coach and develop staff specifically with product knowledge, styling, and selling techniques

Analyze reporting to create specific action plans in order to ensure strong sells results

Generate and recommend replenishment orders to meet seasonal, regional and promotional needs

Initiate and assist in planning and execution of all events to increase sales and promote sell through

Support stores with upgrading, new product roll outs and expansions

Collaborate with owners and sales/management staff to achieve coherent brand message between channels

Provide visual support, styling and product training to all accounts

Sales Representative – Southwest MO/Northwest AR

Brighton, Inc. 2013 - 2015

Set and achieve short and long term goals for territory

Meet regularly and develop strong relationships with store owners through exemplary customer service

Develop individual action plans for stores, utilizing key data for on-going feedback and improvement at store level

Monitor and help manage inventory levels through exceptional analytical, retail math and excel skills

Train store personal on the Brighton difference

Prospect and open new accounts in assigned territory

Collect store data and report information to corporate

Conduct inventories, merchandise product, and attend markets

Territory Manager – Southwest MO/Eastern MO

Wrigley, Inc. 2012 - 2013

Develop, execute, and achieve localized sales objectives

Maximize distribution, shelving, and merchandising of products in assigned retail stores

Manage display programs and expense budgets

Participate in new product launches and store resets at customer locations

Territory Manager – Southwest MO/Eastern MO

L’OREAL USA, Inc. 2000 - 2012

2011 nationwide winner of Great Lash Mascara sales contest, 2008 District Outstanding Employee winner and 2004 Regional winner of Fructis display contest

Built strong relationships with key store personnel through exemplary customer service

Exceeded company standards for 11 years

Manage a 60-store territory plus covered 2 vacant territories meeting all company project deadlines

Sales performance contributed to district meeting 119% sales volume goal

Ten percent above region average in company coverage execution

Used ACNielsen data to persuade Harp’s buyer to expand Maybelline section from 4 to 6 feet and introduced 5 SKU’S of haircolor in 40 stores

Sales and Marketing Director - Springfield, MO

Salon Service Group, Inc. 1996 – 2000

Contacted and made sales presentations to perspective clients using a self-designed 20 page bi-monthly catalog

Convinced accounts to participate in SSG advertising sponsorship

Planned and coordinated 400 person “Leaders Conference”



Bachelor of Science degree in Fashion Merchandising and Management with Marketing minor. Missouri State University August 1995

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