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Customer Service Supply Chain

Spring Hill, FL
March 18, 2018

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Tampa/St. Petersburg, Florida Area

Profile Recently moved to Florida. Resourceful team player who excels at building trusting relationships with customers and colleagues. Seeking business administration opportunities. Strong ability to self-manage and adapt to changing environments and a proactive problem-solver with excellent communication skills.

Education Sacred Heart University, John F. Welch College of Business, Fairfield, CT

Master of Business Administration (M.B.A.), August 2015

Concentration: Strategic Management

Bachelor of Science, Business Administration, May 2014

Concentration: Marketing

Experience Unilever Shelton, CT

Customer Service Analyst May 2017 – Feb. 2018

Validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.

Establish and maintain a positive relationship with customer in problem resolution while identifying possible improvements to help leverage capabilities

Links closely multiple departments to identifying gaps for seamless order execution

Run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.

Utilize customer web based information site for order tracking, order receipt, etc.

The Chefs’ Warehouse Ridgefield, CT

Supply Chain Compliance Coordinator Nov. 2016 – May 2017

Coordinate onboarding of acquired companies and new suppliers through the management of the compliance program.

Help identify, analyze and implement necessary processes, procedures, and business systems required to optimize the supply chain

Support the Director of Supply Chain Strategy & Compliance in the development and maintenance of metrics and reports for national and regional objectives

MRM Consulting, Inc. Westport, CT

Wrap-Up Administrator Aug. 2015 – Oct. 2016

Successfully managed multiple multi-million dollar projects through contractor-focused duties in connection with the administration of assigned wrap-up programs, including all project enrollments, certification, credit tracking, insurance cost analysis, and claims coordination processes with an on-going interface, with project sponsors, contractors and insurers

Performed various financial projections for the CEO

Sacred Heart University Fairfield, CT

Graduate Assistant Aug. 2014 – July 2015

Collected appropriate content and placed on websites and social media to help promote the Welch College of Business graduate programs

Collaborated with program directors to keep a schedule of business graduate students activities

Helped organize activities for business graduate students (e.g., speakers, welcome reception)

Berkshire Hathaway Home New England Fairfield, CT

Executive Assistant Sept. 2014 – June 2015

Prepared all listing materials: pre-listing presentations, listing agreements, sellers’ disclosures, comparative market analysis, and etc.

Inputted all listing information into CMLS and marketing websites. Submitted all necessary documentation to office broker for file compliance

Inputted all necessary information into client database and transaction management systems

Communicated effectively with clients, agents, and other key business associates

Hair Art Salon Bridgeport, CT

Office Manager / Hairdresser April 2013 – July 2015

June 2004 – July 2007

Organize and host promotional events for 25-50 people, generating a 20% increase in clientele

Negotiate with suppliers to efficiently keep products and inventory available

Manage salon, projects, and files to insure complete records

Market America Trumbull, CT

Intern Nov. 2013 – Jan. 2014

Effectively market personal care and home products through group presentations for up to 50 people, generating up to $1,000 per event

Assisted management with planning, promotion and execution of sales training events for groups of up to 100

Skills Dexterous in operating data entry databases (i.e. SAP, Oracle, DataWrap)

Proficient in Windows, XP, and all products

Microsoft Office: PowerPoint, Word, Excel, and Outlook

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