Customer Service Manager

BARBARA JEAN RYAN

**** *********** ****, ***. **

Laurel, Maryland 20724

(Cell/Home) 301-***-****

EXPERIENCED WITH

Coordination of office clerical routine; Vendor liaison with suppliers of services; 65 WPM using electric typewriter or word processing equipment; Fax machines, modems, office duplication equipment, and Black Line Print Machine; Lotus, WordPerfect (DOS, and Windows Versions) Dbase III and IV, Excel, Access; Multi line phone systems; Clerical skills include filing, database entry; Shipping and Receiving documents and drawings; planning of meetings and conferences, locally and at remote sites; Legal transcription; e-filing with State and Federal Courts; Honda Interactive Network; Outlook; Time Matters; and Time Slips.

PROFESSIONAL EMPLOYMENT

March 2013 to BACON, THORNTON & PALMER, LLP

December 2017 GREENBELT, MD. Duties included typing legal documents; e-filing court documents; filing; open new cases; enter attorney time sheets; mail distribution; answering multi-line telephone; photocopying/document collation; interacting with clients; maintain calendars for two attorneys; interact with vendors; schedule court reporters for depositions; interact with Clerks and Judges at various Courts in Maryland and the District of Columbia.

December 2006 HARTEL, KANE, DeSANTIS & HOWIE, LLP

March 2013 BELTSVILLE, MD. Duties included typing legal documents; e-filing court documents; filing; mail distribution; answering multi line telephone; photocopying/document collation; interacting with clients; and handle attorney scheduling.

October 2004 LEGAL SECRETARY, RICHARD BASILE

to December 2006 GREENBELT, MD. Duties included typing legal documents; e-filing court documents; filing; mail distribution; answering multi line telephone; and photocopying/document collation; handle Best Case Bankruptcy program; customer relations; and interacting with clients.

August 2002 to EXCELL COORDINATOR, COLLEGE PARK HONDA

October 2004 COLLEGE PARK, MD. Duties included running the Excell program for American Honda and College Park Honda, typing, math, and customer service, interacting with every employee in the Dealership. Also, interacting with Representatives from American Honda Motor Company and working with outside sources. I handle spreadsheets, charts, and Honda Interactive Network.

APPOINTMENT SETTER, COLLEGE PARK HONDA

Duties included answering multi line telephone, typing, setting appointments for the Service Advisors, and customer service. Also, other duties I performed were cashiering, handling cash, credit cards, and checks, interacting with the customers, and assisting the Service Manager.

EDUCATION

September 1991 Howard Community College, Columbia Maryland

May 1994 AA, Office Technology

SALARY HISTORY

$50,000.00 to $55,000.00

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