~ CUSTOMER SERVICE ~ FRONT DESK ~ GENERAL OFFICE DUTIES
Resourceful and passionate administrative duties bringing strong organizational, manage under pressure and communication skills to provide successful support to the office.
HIGHLIGHTS OF QUALIFICATIONS & ACHIEVEMENTS
Dedicated administrative professional with 10 + years’ experience in the office duties settings and other various Customer Service positions throughout multiple industries and capacities. Deadline driven with outstanding organizational and multi-tasking skills. Fast learner with strong ability to work independently.
PROFESSIONAL SKILLS & ABILITIES
General Office Procedure’s Customer Service & Building Relationships Client Relationships
Confidentiality Deadline-Oriented Coordination
Energy Level Leadership Proficiency
Managing Processes Motivating Others Organization
Interviewing Techniques Supports Innovation Resolving Conflict
Time Management Vision & Verbal Communication Auditing
Computer Operations Microsoft Office Suite Operation Troubleshooting
Filing & Data Archiving Typing & Internet Research Application Networking
PROFESSIONAL WORK EXPERIENCE
Nationwide Biweekly Administration Xenia, OH
Call Center Representative 03/2002 – 11/2015
Conferred with customers by telephone and provided information about accounts and services.
Determined charges for services requested, collected deposits or payments, or arrange for payments.
Made necessary changes to customer accounts and responded promptly to customer inquiries.
Had a great understanding of the systems within the company. IMSS, CEM
Performed customer verification and processed forms, customer contracts, and customer requests.
Managed customer accounts, recognized, documented and alerted supervisory staff of tend in customer calls.
Identified, researched, and resolved customer issues using knowledge of various situations and scenarios.
Established department standards.
Ensured high quality of customer service.
Ohio Institute of Photography Dayton, OH
Springboro High School Springboro, OH
Graduated with High School Diploma