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Customer Service Manager

Abu Dhabi, AZ, United Arab Emirates
March 18, 2018

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Mahmoud Mehrez ZeanEldean

Location: United Arab Emirates

Mobile No.: 055-****-*** – (Available Immediately)


Academic Qualification:

Degree: Bachelor of Law (2010)

License Holder of Criminal Law

Tanta University Faculty of Law – (Egypt)


Accurate, Computer competent, Customer focused, Detail oriented, Good phone etiquette, Quality focused, Manage multiple tasks, Project management skills, Attention to detail, Cooperative, Creative, Good judgment, Complex Problem Solving, Systems Evaluation, Persuasive, Team player, Tenacious, Resourceful, Active Learning, Typing speed of 55-60 words per minute

Accomplishments & Competencies:

Created (17) HR policies and procedures in (beIN Trading Company) which leads to a great results

Saved for Knights bridge company (75000)AED fine for submission Payroll and Documents to MOL and MOI in two days for (3230) employee

Strong background in UAE Labour Law, WPS / Banking Processing, Contract negotiations

Professional Experience:

HR & Administration Manager

beIN Media Group - beIN Trading & Distribution (Dubai, UAE)

August 2016 till Date

Developing, documenting, and periodically updating HR and administration policies and procedures

Supervising the preparation of statistical reports regarding applicant flow, selection, promotions, transfers, terminations

Managing tasks related to the personnel for the employees, this includes attendance, circulars, salaries, vacations, performance appraisal, incentives, awards, warning letters... etc. in addition to the issuance of all employees' working permits, residence certificates, passports renewal, licenses renewal, visitors visit visa, and other formal papers related to the employees

Maintaining knowledge of legal requirements and government reporting regulations affecting human resources functions and ensuring policies, procedures and reporting are in compliance as well as consulting legal counsel to ensure that policies comply with applicable labor laws

Oversee and manage the recruitment process and ongoing workplace training and skills development and management of staff

HR Officer

Knights Bridge Global Security (Abu Dhabi, UAE)

February 2012 to July 2016

Compiling and submission management statistics and reports to HR Manager and related statutory requirements, Execution of talent management and development

Ensure that job profiles are updated and in place for all employees, analyze the skills and qualities required for each particular position and develop job profiles

Review talent process/management, assist in co ordination and learning and training gaps and plans that are in support of business needs

Facilitation and Co ordination of all employee separations (Resignations, Termination, etc)

Administration and enquiries pertaining to remuneration and benefits of selected employees

Liaising with PRO services processing and procedures, Insurance cards,dealing for company cars rent as needed

Documents human resources actions by completing forms, reports, logs, and records

Administration of all related employee schemes, initiatives and associated reports


TE DATA - (Cairo, Egypt)

(May 2010 to December 2011)

Installing hardware and software systems

Maintaining and repairing equipments

Trouble shooting a variety of Computer issues

Setting up computer security measures

Configuring Computer Network and windows

Arrange maintenance sessions to discover and mend inefficiencies

Keep records of repairs and fixes for future reference

Offer timely technical support and teach users how to utilize computers correctly

Repairs and maintains servers, personal computers, and other technology equipment

Works with team members to troubleshoot both complex and routine computer issues

Customer Service Coordinator

INHOUSE - (Cairo, Egypt)

February 2008 to March 2010

Co-operating and conduct with Customer Service Manager in day-to-day operations, producing reports, training service coordinators

Conduct monthly billing audits to ensure all the necessary charges are being billed

Provide secretarial support to the Customer Service Executive- including typing letters and ensuring all file notes and follow up letters are provided

Updating systems and arrange meetings, appointments and provide reminders

Action urgent calls and uses discretion where action is required on other less serious issues

Provide outstanding customer service to improve customer satisfaction and relationship

Maintain Alternative Sub-Contractor file and all other files, ensure written instructions sent to sub-contractors

Takes all necessary and reasonable precautions to protect clients, equipment, materials, and facilities

Software used:

1-ERP SYS (SAP) (Managing of HR Affairs)

2-Oasys, Eureka (Recruiting, Performance Appraisal, Payroll reports, Time Attendance)

3-MS Word, Excel, Access and Power Point, Outlook

4-Photoshop and Cyber link Media edition

5-Social Media Marketing Course (Facebook, Twitter, Instagram, YouTube, Google, Other platforms)


Native language: Arabic

Language Spoken: English--> (Fluent), French--> (Basic)

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