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Engineer Customer Service

March 18, 2018

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Abdullah Ramli Resume Page *

Contact: +** *******4 Career Objective

Knowledgeable in the technical, conceptual and content development of trackwork construction and Permanent Way Maintenances for over 25 years.

To obtain a lead position and have opportunity to work in challenging environment where I can apply my knowledge and experiences to accomplish company’s goal. Competency Skills

Planning & Implementation

Analyse and Rectification

Creative Team Leadership

Organizational and Judgmental

Coordination and Inspection

Audit and Compliance

Development of Work Instructions & RA

Enviroment,Health and Safety Compliance

Internal and External Customers Relationship

Product Recommendation & Conformance

Professional Experience

Engie Services Asia Pacific – Building Facilities Maintenance and Management. Designation: Senior Engineer

Period : 28/10/2016 – 04/08/2017

System custodian on design, installation, operation and maintenance of mechanical, electrical and civil.

Formulate and implement operating procedure ensuring optimum operation of systems.

Track spares and consumable usage and ensure adequate provision for day to day operation.

Carry out repair and troubleshooting in order to restore systems to their operating conditions in the shortest possible time.

Monitor and review utility consumptions and work with clients to implement project reducing the consumption where possible.

Coordinate and lias with external agencies on major repairs and maintenance works.

Handle site inspection and obtaining all necessary certificates as required for full job completion.

Enforce the Enviroment,Health and Safety Rules and Code of Conducts.

Ensure full compliance with all quality specification and requirement by the client.

Conducting site quality inspection and report to management for any non-conformance issue.

Ensuring staff or contractor adhere to the proper work procedure and compliance to the safety requirements.

Reviewing defective product report with correction and corrective action report upon request by customer and supplier.

Conduct training to all staff; achieving the safety quality requirement and awareness.

Investigate into all incident or accident events and submit report to QEHS department.

Ensure proper work arrangement and necessary safety precaution are stated in various permit prior commencement of such works.

Analysing the root cause and prepare report if any non-conformance was detected during the inspection.

Verify that all work are met to the standard in achieving quality policies and objectives

Implement and update Risk Assessment for any changes of work procedure.

Managing a proper document for all incoming records. Abdullah Ramli Resume Page 2

Land Transport Authority - Asset Management Infrastructure Division

(Permanent way Maintenance, Trackwork Construction and Building Services) Designation: Senior Engineering Officer

Period : 02/11/2015 – 21/10/2016

Provide support in develop asset management framework and asset replacement.

Review and provide constructive feedback Operator's Asset Management Plan and Operator's Annual Work Plan.

To review and comment Application For Modification (AFM) ensuring the maintainability of assets and documentation for all MRT lines.

Gather relevant documents for upcoming tender renewal programme to define better scope and volume.

Participate in activities related to trackwork construction and handover to Operators.

Review Transfer of Care, Custody and Control (TCCC) submission and raised necessary queries to LTA project team.

Organize and attend visual joint inspection to check whether rectification works are in accordance with accepted standards.

Monitor and review punchlist for any re-occurrence of defects

Assist in Life Cycle Cost (LCC) data input by Operator pertaining to Trackwork.

Review asset condition assessment of Rapid Transit System (RTS) implement by consultant CTCI Singapore Pte Ltd. - Trackwork Department

Designation: Trackwork Engineer

Period : 24/07/2014 – 20/10/2015

Performing on-site inspections during construction and coordinates design requirements with contractors and equipment suppliers

To ensure track design compliance with standards, details design, technical specifications and procedures, method statements, planning and QA/QC system including quality procedures

Reviewing the design-build contractors trackwork engineering designs to support the obligation to maintain and improve the safety and ride quality of the track

Ensuring that the project design procedures are correctly applied and the track design is developed so it can be assembled, installed, tested and maintained safely

Providing resolution for technical trackwork design problems and coordinating application of solutions.

Identifying and managing project risks to minimize exposure to financial and legal liabilities

To ensure all work are met to the QMS achieving quality policies,standards and objectives

Reporting directly and regularly to management on the progress and status of design activity including any deviations from targets, schedules, quality and delays

Coordinating with other project disciplines including structural, architectural and systems aspects of the project

Liaise with the client and other relevant parties to be consulted or advised with respect to design execution

Assist undertaking and handover of track to LTA(Authority). Singapore Mass Rapid Transit – Permanent Way Department Designation: Assistance Engineer,

Period :10/09/1990 – 5/04/2014

Carry out work planning and supervision in executing Preventive and Corrective Maintenance on railway components.

Plan and schedule for track renewal - running rail, turnouts, third rail components, sleepers, bearers and other trackwork components.

Ensuring monthly KPI (Key Performance Index) target for Maintenance Work is achievable.

Prepare, check, verify and complete Maintenance and Corrective Order document in compliance to audit requirements.

Abdullah Ramli Resume Page 3

Implementing and improving Work Instruction or Method Statement revision on technical specification/tolerances and workflow process.

Comply and execute tasks in accordance to Work Instructions and Procedures.

Resolving any non-compliance issues (quality, tolerances, documentation, etc) and execute for preventive and corrective measures.

Performing on site QC track inspection on rails & non-related rail components.

Coordinate and carry out track inspection with Authority(LTA) during handover process.

To coordinate with other departments for joint inspection affecting pway components.

Analyse defect trending and implement permanent rectification or solutions.

To comply and exercise safety at all times in accordance to safety procedures.

Submission the monthly report on Track Safety and Reliability.

Responsible for the safety of self, peers and the track throughout the working period in compliance to company requirements.

Forecasting and raise PR on all materials, tools and equipment for any shortfall.

Interpreting the As-built drawings to collate the asset data; inputing to the system.

Managing Computerised Maintenance Management System and coordinate for rectifications

To coordinate and supervise contractors in compliance to the company work expectations.

Conduct site audit check on staff performance and competency.

Submission monthly manhours utilization and costing.

Provide feedback to management for project update and issues.

Conduct toolbox meeting on Work Instructions, Risk Assessment, Safety awareness and any company developments disseminating to the staff.

Assisting to train new staff in accordance to work instructions and compliance. Education

1999 - 2003 Diploma – Mechatronic Engineering ( Temasek Polytechnics)

1995 – 1998 ITC – Mechatronic Engineering(Singapore Technical institute)

1985 – 1987 NTC 2 - Motor Vehicle Mechanic(Singapore Vocational Institute)

1981 – 1985 GCE ‘O’ Level (Bedok View Secondary School) Other Courses Attained

Leadership and People Management

(WSQ Diploma)

Risk Management Implementation Plan


Supervisory Leadership Development

Communication and Relationship Management

Building Construction Supervisor Safety

Personal Effectiveness Skill

Problem Solving and Creativity

Critical Thinking Skill

Group Effectiveness Skill

Customer Service Skill

Additional Skills

IT : MS Office, SAP,MMS Maximo, MMS Unix,CMMS, Simplicity

Hands-on : Carpentry, Electrical, Plumbing and Mansory Other Info

Able to commence work immediately

Hands-on oriented

Possess own transportation

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